Landi Sursee, Switzerland

9:00 am is rush hour in Switzerland. But it's not the usual traffic jams, as you might expect. This rush hour sends an influx of customers into service station shops for a traditional break in the morning, to refuel with a coffee and a croissant or similar treat. Landi Sursee, a leading regional operator of service stations and retail shops, has become accustomed to these surges in activity at this and other peak times, when their coffee machines run almost non-stop.

Naturally, fast, smooth operation was paramount for Landi Sursee when looking for the perfect machines. But given the fickle buying habits of Swiss consumers if the coffee doesn't live up to their high standards, Landi Sursee also needed exceptional in-cup quality, in every cup. Their search was over when they chose to partner with Franke, where they found coffee solutions optimised to meet their needs. Since November 2018, Franke A800 has consistently delivered best-in-class coffee experiences day after day in all Landi Sursee service station shops in Switzerland.

Ultimately, upgrading to Franke has proved to be an extremely successful move for Landi Sursee. As the company’s sales grew and their costs decreased, customer satisfaction and loyalty increased. People came back time after time to take their morning breaks, enjoying the fact that they could select coffee beverages from a fresh and attractive variety including cappuccino, latte macchiato with warm or cold foam, or seasonal coffee with cinnamon flavouring. Compared to other shop locations, this has represented a compelling advantage in terms of coffee sales.

Bollinger also recognised how the user-friendly interface supported their daily business too: "The large, intuitive touchscreen display is especially attractive to our customers. They can choose the type of drink they want on the spot – having seen an image of the actual beverages on the screen. In light of the self-service environment, it is important for us to offer easy-to-use coffee machines that can be operated without too much support from our staff. This allows our employees to focus on their main duties – serving our customers – and not on the coffee machine."

The Franke coffee machines that serve them