When the 9 a.m. coffee rush leaves no room for downtime

About LANDI Sursee: A trusted Swiss retail brand

LANDI is one of Switzerland’s best-known and most trusted retail brands. Organized regionally, LANDI Sursee manages one of the largest cooperative areas in the country, operating petrol station convenience stores alongside connected retail locations.

For Thomas Bolliger, Member of the Executive Board at LANDI Sursee, coffee performance is directly linked to customer satisfaction and operational efficiency.

In a self-service retail environment, the coffee solution needs to work intuitively for customers and reliably for staff. Anything less creates friction.

The challenge: Speed, consistency, and operational control

The pressure point came every morning. At 9 a.m., Swiss customers traditionally stop for coffee and a snack. During this daily rush, coffee machines run almost continuously. LANDI needed a solution that could keep pace. The challenge was not only about speed.

Swiss consumers expect consistently high in-cup quality and can quickly change their buying habits if expectations are not met. At the same time, staff in self-service environments cannot spend time troubleshooting coffee machines or assisting customers with complicated interfaces.

Before introducing Franke Digital Services, LANDI also lacked real-time visibility into machine performance across locations. Issues could only be addressed after they affected operations. LANDI needed more than a coffee machine. It needed control.

The solution: Smart coffee operations with full visibility

In November 2018, LANDI Sursee implemented Franke A800 fully automatic coffee machines across its petrol station network. The machines were later connected to Franke Digital Services via the cloud as part of an early pilot program.

The A800’s intuitive touchscreen enables genuine self-service, allowing customers to select beverages easily without staff assistance. This helps employees stay focused on what matters most: serving customers.

Behind the scenes, Franke Digital Services provides real-time insights into machine performance, drink sales, cleaning cycles, and operational status across all connected locations.

Thomas Bolliger and his team can monitor the coffee business remotely, from the office or on the move. Software updates, product configurations, and operational adjustments can be managed centrally. This creates a far more agile and responsive coffee operation. Instead of reacting to issues, LANDI can proactively optimize performance.

Real results: Growth, efficiency, and greater control

The business impact was immediate. Since introducing the Franke A800 machines, LANDI Sursee has increased coffee sales by 16.5%. At the same time, total cost of ownership decreased by 13.7%. But the benefits go beyond the numbers.

Staff spend less time managing machines and more time serving customers. Cleaning processes and replenishment routines have become easier to manage. The broader drinks menu, including cappuccino, latte macchiato, cold foam beverages, and seasonal specials, has increased customer appeal and encouraged repeat visits.

What began as a coffee upgrade became a broader operational improvement.

Built for smarter retail operations

LANDI Sursee continues to use Franke Digital Services to enhance coffee quality and operational reliability across its network.

The combination of increased sales, lower costs, and real-time operational control has created a strong foundation for continued collaboration. As digital technologies become increasingly important in convenience retail, LANDI Sursee is well positioned to further optimize its coffee program and continue building a smarter, more connected coffee business.

Coffee machine used in this story