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Spares & Servicing

Information on our sales and servicing centres who can supply genuine Franke spares and guarantee service for all Franke products.

To enable us to process a guarantee claim, please ensure you provide us with the following information to avoid any unnecessary delay:

  • - Full Contact Name, Address and Telephone Number
  • - Proof of Purchase (please attach to email)
  • - Photographs showing full product and detail shots showing problem

Please complete the relevant form with this information here.

Monday 23rd - Friday 27th January 2023

Please note we have various staff training sessions taking place this week, so waiting times on the phone may be longer than usual. 

 

We have devised a self-help section which will enable our customers to diagnose certain product issues themselves allowing for the correct component(s) to be ordered from Central Services:

MY TAP IS DRIPPING FROM THE END OF THE SPOUT/THE HANDLE:
Replacement Valves/Cartridge is required. If you know the model of your Tap you can search for it in our Web Shop and place the order.
If you are unsure of the Model please send an image to ks-ukcentralservices.gb@franke.com and request identification.

MY TAP IS LEAKING FROM THE BASE OF THE SPOUT:
A replacement O-Ring Kit is required. If you know the model of your Tap you can search for it in our Web Shop and place the order.
If you are unsure of the Model please send an image to ks-ukcentralservices.gb@franke.com and request identification.

 

Sinks, Taps & General Spares

Franke UK Spares & Servicing
Genuine Franke Spares and Guarantee Service for Franke Sinks and Taps* is provided by Central Services.

*For Instant Boiling Water Taps, please see information further down this page.

CENTRAL SERVICES

Please provide us with all the relevant information by completing the SPARE PARTS FORM.

To order spare parts or for advice please visit our website: 

www.central-servicesuk.co.uk

Or contact our customer service team:

Telephone: 01782 599 258
(Calls charged at your network's standard rate)

OPENING HOURS:
Mon - Thurs 9.00am - 5.00pm and Fri 9.00am - 4.00pm

 

Franke Instant Boiling Water and Franke Triflow Taps

FRANKE MINERVA 3-in-1 TAPS
For aftersales services on any Franke Minerva 3-in-1 Taps please contact:

FRANKE HOT WATER

Please provide us with the relevant information by completing the MINERVA TAPS FORM.

OPENING HOURS:
Mon-Fri 9.00am-4.00pm
Telephone: 0161 436 6280
(Calls charged at your network's standard rate)

* * *

FRANKE FILTERFLOW TAPS (SPARE PARTS)
For aftersales services on any Franke FilterFlow Tap, please contact:

CENTRAL SERVICES

Please provide us with all the relevant information by completing the SPARE PARTS FORM

To order spare parts or for advice please visit our website: 

www.central-servicesuk.co.uk

Or contact our customer service team:

Telephone: 01782 599 258
(Calls charged at your network's standard rate)

OPENING HOURS:
Mon - Thurs 9.00am - 5.00pm and Fri 9.00am - 4.00pm

* * *

FRANKE OMNI 4-in-1 & FRANKE INSTANTE, & FRANKE FILTERFLOW TAPS (FILTERS)
For aftersales services on any Franke Triflow or Omni 4-in-1 Taps, and for replacement filters for Franke FilterFlow, please contact:

GRL Direct
Telephone: 01603 875 468
(Calls charged at your network's standard rate)

OPENING HOURS:
Mon-Fri 9.00am-4.00pm
Email: support@grldirect.co.uk
Website: www.grldirect.co.uk

Please provide GRL Direct with all the relevant information by completing the FORM

 

Appliances, Hoods & Waste Disposal Units

For Franke Appliances, Hoods & Waste Disposal Unit servicing please contact:

FRANKE

Please provide us with the relevant information by completing the APPLIANCES FORM.

OPENING HOURS:
Mon-Fri 9.00am-4.00pm
Telephone: 0161 436 6280
(Calls charged at your network's standard rate)