B2B Return / Claim form

Claim form for product returns by our B2B partners.

By initiating a request, the customer acknowledges and agrees to comply with the terms outlined in Customer Return Policy

PLEASE NOTE THE CHANGE IN WAREHOUSE LOCATION AS OF JANUARY 2027.

* mandatory field

Please Select

Purchase Order Number

Product Code Please enter product code

Product Name

Quantity Please enter quantity

Date of Purchase

Invoice Number

Delivery Note Number

Company name Please eneter company name

Pick-up Address Please enter Pick-up Address

Telephone number

E-mail address Please enter email address

Is replacement needed?

Detailed description of the reason

If returning goods in unused condition, I undertake to send them solely to the following Franke/Carron Phoenix warehouse address:

Returns received up to Monday 14th December 2026 should continue to be sent to our Falkirk warehouse:

Franke c/o Carron Phoenix
West Carron Works
Stenhouse Road
Falkirk FK2 8DR

From Monday 4th January 2027 all returns must be sent to our new warehouse at:
Franke UK c/o DFDS Logistics
DC7 Prologis Park
Glendon Road
Kettering NN14 1UB

I have read and agree to the terms & conditions and privacy & cookie policy.

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B2B Return / Claim form