Veel gestelde vragen

All Franke sinks are available as right-hand or left-hand drainer - where a sink is only available in one format this is always specified on the Specification Sheet and in our brochure. Reversible sinks automatically offer that choice.

Generally you will need to purchase a Siphon I, II or III part plumbing kit (depending on the number of sink bowls) when ordering your sink with your retailer. For more information on Franke Siphon Plumbing Kits click here. 

Many Franke sinks come with a Hygienic Overflow, which offers versatility for cleaning. Simple removal of the logo plate reveals the overflow aperture for easy, hygienic cleaning. Most Franke sinks have rigid overflow pipes and can be cleaned by pouring boiling water into them. Alternatively use a proprietary cleaner.

Despite any regulatory enforcement, in common with many sink manufacturers Franke make provision for a mechanical bond to be made to inset sink models. This is often done by utilising one of the cut-out points for the clips along the length of the clip rail. In the case of sliding clips Franke make a hole at the end of the clip rail length where the bond can be accommodated.

This depends on the worktop but we would recommend that you seek professional advice. A template and fixing clips are provided in the box. Some circumstances may allow for fitting a bowl directly to the worktop. Alternatively a plywood template can be made to the size of the sink, which will effectively 'sandwich' the sink flange, when addressed to the underside of the material. We would recommend the use of a sealant between the flange of the sink and the worktop to avoid any water ingress. In all cases you are advised to consult your supplier.

You should take into consideration the position of the overflow in the sink, as your worktop fabricator may need to router out the worktop material to accommodate it. Call our Consumer Care team and we can advise you.

Franke sinks come with a 50 year guarantee against manufacturing defect. 
For more information on Franke Guarantees click here. 

To enable us to process a guarantee claim, please ensure you provide us with the following information to avoid any unnecessary delay:

• Full Contact Name, Address and Telephone Number
• Proof of Purchase (please attach to email)
• Photographs showing full product and detail shots showing problem

Please complete the relevant form with this information here. 

We would always recommend that you avoid the use of a plastic washing up bowl as this will over time cause the development of regular abrasion marks over the sink's surface.   

Normally at your local retailer, however if you have difficulty, swatches exist for colour matching. For this service contact our Consumer Care team at Franke UK, click here.

Generally, Basket Strainer Wastes are put with a sink by a distributor when an order is received from a retailer. You should contact your retailer and they will be able to contact their distributor accordingly.

No. Stainless Steel will always scratch (whether it be of Franke's manufacture or competitor) and because of the directional polishing marks on many Franke models the scratching will show up quite dramatically initially. However, with use and cleaning using a proprietary cleaner such as Franke Stainless Steel Cleaner which you can purchase here) the stainless steel will eventually build up a patina over the years and the scratching marks will not be as evident. For more information on cleaning Stainless Steel sinks please click here. 

Franke Stainless Steel Cleaner is recommended for regular maintenance of stainless steel sinks. This cleaner is easy to apply; just spread a small amount on a damp cloth, and distribute it throughout the sink with minor circular motions. Leave to work for a few moments and rinse with clean water. Afterwards, polish with a dry cloth - the Franke Microfiber Cloth is ideal. You can purchase both these products here.

You can view a video of how to clean your Franke stainless steel sink on our YouTube/UKFranke channel.

Your sink is made from high quality 18/10 chrome nickel steel. That means it’s metallurgically incapable of rusting or corroding in normal household conditions. If rust and corrosion problems do occur, tiny iron particles deposited on the surface will be the culprit. These either come from the water supply or are left behind by wire scouring pads or utensils. It’s essential to clean off these filings and dry the sink thoroughly afterwards. If you let them stick around, they’ll cause rust.  

If you want to remove any rust stains from your products, we recommend using a cleaning agent containing oxalic acid (e.g. Bar Keepers Friend®). Always use mild, non-abrasive cleaning agents such as Franke Stainless Steel Sink Cleaner to remove stubborn stains from your stainless steel and make sure you thoroughly rinse away any cleaning liquids once finished. Oh, one more thing, when cleaning your stainless steel, NEVER USE STEEL WOOL PADS. We, and our stainless steel, thank you in advance.

We would point out that unless the particles are completely removed they will return. It is therefore very important that after cleaning the sink, it is dried thoroughly - a Franke Microfiber Cloth is ideal. This process needs to continue until the problem disappears. The problem is sometimes particularly obstinate to remove and it may take several attempts to restore the sink to its pristine condition.

You can purchase Franke Stainless Steel Sink Cleaner and the Franke Microfiber Cloth here.

Discoloration and most marks on stainless steel are caused by water-borne deposits clinging to its surface. One of the best ways to keep your stainless steel sink in pristine condition is to clean it with a product such as Franke Stainless Steel Cleaner, which can be purchased here. For more information on cleaning Stainless Steel sinks click here. 

You can view a video of how to clean your Franke stainless steel sink on our YouTube/UKFranke channel.

As a general guide, cut inside the overall frame dimension (by inverting the sink on the worktop) by 8mm all round and always use a 20mm (important!) radius at the corners. Cut out sizes are shown on the specification sheet for each sink. If a template is provided, please use that.

Due to the nature of the backing to the glass of Glass Inset Sinks, it is important that an acid free sealant is used when installing the sink in the worktop. This prevents any reaction between the sealant and the backing to the glass. The acid free sealant we recommend – which we believe is available from Screwfix – is made by Dow Corning® and is called DOW Corning® 799 Glazing. Please refer to the installation instructions enclosed with the sink for more information.

The 3 basic measurements for comparing sink sizes are:

• Depth – distance from the top of the rim to the bottom of the sink next to the waste
• Taper – inward slope of each side of the sink from rim to bottom
• Radius – measure of the bowl’s corners & bottoms where the sides and bottom meet

The deeper the bowl, the straighter the slope and the tighter (smaller) the radius, the more capacity there is in the sink.

Advanced materials technology makes Fragranite a very tough and resilient self colour silica resin.

By following our simple care and maintenance guidelines, your sink will bring lasting colour to your kitchen throughout a lifetime of normal usage.

You can view a video of how to clean your Franke Fragranite sink on our YouTube/UKFranke channel.

OPTION 1
If you have a coloured dot on the front face of the sink, knock out the taphole as follows: 

• Ensure colour sticker is in centre of pre-formed taphole.
• Take sink out of box and rest the sink vertically against your legs with the face of the sink facing outwards and ensuring the taphole is for the correct hand drainer (take care not to damage the edge of the sink in the process).
• Take a centre punch and place on the centre of the colour sticker.
• Strike the punch hard with a hammer - this will result in the core of the tap hole being knocked out.
• Finish off using the ball of the hammer and using a round file.

OPTION 2
If there is NO coloured dot on the front face of the sink, use the hole drill bit provided (FUN 112.0473.656) which is stuck to the back of the drainer next to the sink bowl. Drill out the taphole FROM THE BACK OF THE SINK.

For further information please see the instruction sheet enclosed with the sink, which can be viewed here.

You can also view a video on our YouTube channel at YouTube/UKFranke.

For day-to-day care, all you need is water and a damp cloth such as a Franke Microfiber Cloth. A fast and easy way to remove water marks, grease or soap scum deposits, is with Franke Coloured Sink Cleaner, or with a proprietary bathroom cleaner such as Ajax or Flash liquid spray, or similar products found in your supermarket.

Franke Coloured Sink Cleaner and the Franke Microfiber Cloth can both be purchased here. 

Only drill Tap hole FROM TOP FACE

1. Decide on the pre- punched tap holes you require.
2. Measure to find the centre of the pre- punched tap hole required and cover the area with masking tape.
3. Using a centre punch, crack the glaze in the centre of the required hole.
4. Using a No. 8 masonry drill, carefully drill a small pilot hole from the top. NB. Only drill one small hole
5. You can then proceed to enlarge the hole to the required size by carefully using your hammer with the centrepunch.

Due to its unique coating, Tectonite sinks are resistant to all common liquids etc that are used in the kitchen (tomato sauce, vinegar, red wine etc.). The sink can be cleaned using Franke Coloured Sink Cleaner which can be purchased here, and a sponge or cloth. For more information click here.

• Tectonite is a combination of three elements:
• SMC (Sheet Moulding Compound) a glass fibre, polyester based, carrier material;
• Chemically fused 3rd Generation PiMC (Powder In Mould Coating) which gives the sink its colour, heat-, scratch- and wear and tear resistance;
• Unique texture which gives the sink its granite look.
• The sink is made by hot compression moulding with hydraulic presses.

Tectonite can withstand temperatures of up to 300°C. Despite the fact that Tectonite is very heat resistant we always advise to use a coaster when putting a hot pan on the sink.

Not necessarily. You are advised to check with the manufacturer.

Contact our service agents - click here for more information.

Occasionally a heavy tap can 'flex' on some large stainless steel sinks. This can be rectified by your tap being braced, and it is not unusual for people to have this kind of problem with a stainless steel sink, and is not a problem emanating from the sink or tap being defective in any way.

To brace the tap, you either need a piece of wood or chipboard which can be screwed across the underside of the worktop cutout and the existing tap can be fixed through a hole in this, or you can utilise a tap brace. In this way the tap is effectively secured to the underside of the strut and not to the underside of the sink, and this reduces any tendency for the sink to flex when the tap is turned on or off.

Franke also produce a patented Tap Brace which will provide a solution to the problem of 'flexing' of heavy taps on some stainless steel sink models. Fitting directly to the worktop, the tap brace has a variable collar which fits all models of taps. You can purchase the Franke Tap Brace here. 

Refer to the installation instructions enclosed with your tap. You can download a PDF of the instructions here. Use only a soft cloth and mild detergent. For more information on cleaning your tap click here. 

Clean using hot soapy water.

Avoid using scourers or abrasive materials.

We recommend using our Franke Tap Cleaner together with Franke Microfiber Cloth to clean Franke taps. You can purchase these products here. 

Simply spray Franke Tap Cleaner onto your tap, leave to work for a few moments, then wipe with a Franke Microfiber Cloth. 

Never apply abrasive detergents, disinfectants or products containing alcohol, hydrochloric acid or phosphoric acid. 

You can view a video of how to clean your Franke tap on our YouTube/UKFranke channel.

Tap spouts are most commonly removed by:

1.Undo the grub screw at the back of the tap
2.Unscrew the collar at the joint with the body
3.Located lug in bayonet

Flow rate can be affected particularly on the hot side of traditional vented plumbing systems. We do not recommend ceramic disc taps where there is less than 4 metre head of water. For combi boiler installations check with the manufacturer. For more information on flow rates click here.

Operationally ceramic discs can last for the life of the tap. However, mechanisms can be affected by water borne particles or hard water. To obtain replacement valve mechanisms contact our service agents.

Check the specification sheet for your particular tap. Generally they are 15mm.

Normally this is 5 years on the valve mechanisms and 1 year on the finish of the tap. Click here for detailed information on tap guarantees. Guarantees valid only on products placed and used in normal domestic situations.

To enable us to process a guarantee claim, please ensure you provide us with the following information to avoid any unnecessary delay:

• Full Contact Name, Address and Telephone Number
• Proof of Purchase (please attach to email)
• Photographs showing full product and detail shots showing problem

Please complete the relevant form with this information here. 

Simply click the WHERE TO BUY link shown on each page of our website. Before visiting however, please contact the retailer to check availability of the product.

Contact our service agents. 

PVD means Physical Vapour Deposition. This is an industrial process that provides a very resilient and robust finish to the tap, giving it a coating-like appearance.

NB Prior to April 2022 'Decor Steel PVD' finish was known as 'SilkSteel PVD' finish.

Franke taps are designed to complement Franke sinks, and not necessarily match exactly. Decor Steel taps will complement brushed finish appliances such as an oven and hob in your kitchen. Franke stainless steel taps such as the Eos, Panto and Valais will be a very close match to a stainless steel sink.

NB Prior to April 2022 'Decor Steel' finish was known as 'SilkSteel' finish.

The makeup of water (including the levels of chlorine) varies from area to area and this will mean that the water may taste or smell slightly different from the water that you were used too. Another reason may be due to our having to alter the treatment process slightly depending on the weather, demand and time of year. These factors all affect the levels of chlorine that we must add to the water which in turn will slightly affect the taste and smell.

Most Franke taps require the industry standard taphole cut out size of 35mm diameter. There are several exceptions to this as follows:

• Bridge & Bridge Lever - tap requires 2 x 25mm diameter tapholes
• Olympus Side Spray - tap requires 1 x 35mm taphole, side spray requires 1 x 30mm taphole
• Franke FilterFlow Mini - requires 1 x 20mm diameter taphole
• Soap Dispenser - requires 1 x 25mm diameter hole

You can easily obtain additional or replacement accessories for your Franke sink, simply click here. 

All-In is the flexible food preparation system for any kitchen sink (up to 540mm). Transforming your sink into a stylish and playful workstation, All-In is the flexible food preparation system designed to bring more flow to your kitchen and life.

Well-equipped and intuitive, this modular accessory system has all you need to prepare meals with ease; saving you time and space and allowing you to shift seamlessly between different tasks.

For more information on Franke All-In Accessories click here. 

Please note the following points:

Place the foodstuff to process in the middle of the chopping board, not on the side. The chopping board might tip if pressure is applied to one side only.

Do not use knives made of ceramic material as this may cause damage to the surface.

The chopping board consists of tempered safety glass and is more shock and heat resistant than ordinary glass products.

Do not expose the chopping board to temperatures below 0°C or over 80°C. Do not use the product on hot plates or in ovens, microwaves, freezers or dishwashers.

Cleaning and care:

Normal staining can be removed with soap and water. Tenacious staining of the worktop should be removed with a glass rubber and then treated with a mild detergent.

Do not use cleaning products for glass ceramic hobs as these products should not come into direct contact with foodstuff.

Do not use abrasives (liquids or sponges) or aggressive detergents such as cleaning spray for ovens, bleach or other chemicals.

Franke is not liable for damage caused by improper or unsuitable use and non-compliance to the above cleaning instructions.

The Hygenia Chopping Board is made of Polyethylene, is extremely durable, and is capable of being washed in the dishwasher. It is heat resistant up to a maximum of 100°C, however under certain circumstances very hot utensils may brown the surface. As an oil based product it is not scratch resistant, and the surface will abrade over time.

Wood is a natural product it is therefore subject to absorbing moisture, and if the quantities of moisture are not equal on both sides it can bow especially so when the product is first used.

However, this can be corrected by wetting the board on both sides and leaving it to dry overnight on a flat surface with the convex side uppermost. This is most conveniently done with the board placed over the bowl.This enables the warp to drop out and as the board gets more use it will eventually stop warping. We also recommend occasional oiling of the board with a good quality vegetable oil, to make the surface more water-resistant. Do not put the board near a heat source and do not put it in direct sunlight to dry.

The life of the basket very much depends on the type of use it receives, and we notice that some customers choose to use the basket in the sink for washing-up purposes (for which it was not designed). If the basket is used in this way its life is considerably shortened due to the constant immersion in hot water. This softens the plastic coating which then becomes susceptible to piercing by sharp objects such as knives, forks etc. When water penetrates onto the metal frame it rusts and subsequently the plastic coating cracks and breaks away and if used in this manner it does mean that the life of the basket is considerably shortened.

You may wish to add water to thicker concentrated liquid soaps, in a 1/3 water to 2/3 ratio to reduce the possibility of clogging. Regular cleaning of the soap dispenser is also recommended.

You should avoid anti-bacterial soaps, as these can cause corrosion of your dispenser over time. 

Franke genuine spare parts are provided by our service agents.

For in guarantee and out of guarantee repairs please contact our service agents.

Induction hobs generally have an absorption higher than the power of 3 kW available at home. However, to allow the use and containment of Franke consumptions (on some models of the range) it allows the setting of the highest absorption level of the induction hob. It is logical that reducing power limits the ability to exploit the product to maximum performance.

Induction cooking hobs require the cooking pot or saucepan to have a diameter bigger than a certain dimension, which is specified on the product instruction booklet.

The induction hob operates by means of a magnetic field that generates heat on the bottom of the pot when the latter is placed in contact with the surface of the plane. The pot used on this type of cooking stove must be made of special material containing iron and its bottom must be smooth for optimum yield of the inducer. Non-magnetic, aluminum or copper stainless steel pans as well as terracotta or ceramic pans are not suitable for use with induction.

The great benefit of an induction hob is fast cooking times. For example, boiling water for making pasta is much quicker than using a gas hob. .Other benefits include the easy to clean flat glass surface. Another important factor is the digital touch controls for maximum safety and the various customisable cooking zone options.

We advise you to clean your hob when the surface is still warm and the residual heat indicator lamps are off. Firstly, use a scraper to remove any food residue, taking care not to scratch the surface of the glass; then rinse with water and dry well with a clean cloth. We then recommend the use of Franke Hob Cleaner which can be purchased here, this product effectively removes dirt and burnt-on food from your hob, ensuring thorough cleanliness and care.

A ceramic hob works by means of radiant electrical resistors, placed under the glass that diffuse the heat in the corresponding cooking zone. An induction hob, on the other hand, operates by means of coils (inductors) that trigger a magnetic field only if the pot (with iron base) is placed on the hob surface at the selected cooking zone.

The bridging function allows two individual cooking zones to be switched on and adjusted together. Ensure that the power is switched on and simply press in the middle of the power scale of each zone simultaneously, this will show a"[" on one side and "]" on the other to signify the zones are bridged. 

It is normal for the hob to produce humming sounds when boiling or cooking. Different types of cookware may produce slight sounds such as buzzes or hums. Lighter weight stainless steel pans produce more noise than heavier pans, like enameled cast iron.

Induction hobs are a very energy efficient way of cooking. They do not produce any heat themselves, but cause the pan to become hot through their electromagnetic induction. This lack of extraneous heat however does have a side effect in that there is no hot air, as you would find in a conventional electric or gas hob, to warm any cold surfaces that water vapour from what is being cooked may come into contact with. Consequently, some of the water vapour and steam produced by the cooking process will condense on these cold surfaces. The amount of condensation on any particular surface will depend on many factors including the ambient temperature in the kitchen, the ambient temperature of the surfaces, the thickness and material from which the surface is made and the type of cooking.

You should consider a hood model designed to combat condensation, such as the Maris Drip Free or the Atmos Steam Off.

Select a zone on the left hand side of the display, then use the Slider. 

The hob will automatically detect an additional pot in the same zone, or you can deactivate a zone and set it to a different temperature/function.

When you first switch on the hob, you have 10 seconds to set the PowerLimiter level. 

You can select these functions in the main menu, along with more functions. (NB for the Maris 2gether it only has these 4 functions). 

The Booster Function only operates for a certain time, before dropping down to the maximum level. 

Refer to the instruction manual for your hood; the flashing light may be able to be turned off simply by resetting the controls. You can download instruction manuals from our Expertise section. 

Firstly, check that your installer has fitted the hood according to the instructions in the installation manual supplied with the hood. If the installation is correct and the vibration or noise seems to come from the product itself, please contact our service agents.

Firstly, check that your installer has fitted the hood according to the instructions in the installation manual supplied with the hood, and that the hood itself is suitable for the size of the room. (An effective hood must be powerful enough to change the air in the room 10 times an hour, when in operation. The extraction rate of each hood is shown in our brochure and on our website). If the installation is correct and the low extraction seems due to a defect with the product itself, please contact us.

Please ensure you provide us with the following information to avoid any unnecessary delay:

• Full Contact Name, Address and Telephone Number
• Proof of Purchase (please attach to email)
• Photographs showing full product and detail shots showing problem

Please complete the relevant form with this information here. 

The noise of a hood is generated by the airflow that passes inside it during operation. The internal components of our hoods have been built so that the airflow finds few obstacles to its passage, with excellent results in terms of effectiveness and low noise emission. An effective way of avoiding the increase in noise is to use, for the outflow of air, well-sized pipes (120-150 mm in diameter). Dirty or saturated filters can hinder air flow: Periodic cleaning (or replacement) of filters ensures smooth air flow.

The hood must be installed at a minimum distance of 65cm from the hob. We recommend that you do not install it more than 75cm from the hob to properly remove vapours and steam. NB Some angled hoods are required to be fitted at a height of 45cm from the hob. Always check the Installation Instructions for your hood to check the correct distance required. 

Choose pipes of 150mm in diameter (or no less than 120mm), with a ducting length of no longer than 3-4 metres, and with a maximum of 2 curves. WARNING: The guarantee does not cover any damage caused by failure to observe minimum safety distances.

It is preferable to install a hood on an outside wall, as this is the most effect and quiet solution; emitting polluted air outside via ducting, and drawing in new air. However, hoods can be installed onto party walls, or suspended from a ceiling. To install a hood in recycling mode (ie with no ducting to outside) a Charcoal Filter must also be purchased - these can be obtained by contacting Central Services.

The model of hood is detailed on the label within the product (accessible by removing the metal / grid filters) with a code in the upper right of 7 or 9 digits starting at 63 ..., or a code of 10 digits with 110.xxxx.xxx format.

Your retailer or installer should check the hood either directly during installation or when the box is opened. Subsequent complaints can not be recognised as guarantee claims via our service agents. 

Simply use a soft cloth and a neutral, chlorine-free detergent such as Franke Cooker Hood Cleaner. Thanks to its professional formulation, Franke Kitchen Care cooker hood cleaner effectively eliminates grease deposits and odours from your cooker hood, ensuring perfect cleanliness inside and out. You can purchase this product here.

Filters are an integral part of the hood, their maintenance affects the efficiency, safety and noise of the hood. Anti-grease filters protect the engine from the grease contained in vapours extracted by the hood. The metal filters on Franke hoods filter a high level of fat particles. To keep them efficient, just wash them by hand or dishwasher, on average every 2 months. Synthetic filters, possibly on some old models, are not washable and should be replaced when fat impregnated, about every 2 months. The odour filters are activated charcoal cartridges to be installed exclusively on hoods fitted in reciculatory mode. They are not washable and should be replaced periodically, on average every 3 months.

A ducting diameter of 150mm is recommended as the ideal for hoods with a capacity of 300 mc / h or hight. If it is not possible to install this diameter of ducting, we recommend a 120mm diameter pipe. Smaller pipes adversely affect the flow rate and noise of the hood.

An effective hood must be powerful enough to change the air in the room 10 times an hour, when in operation.

To decide which hood to choose, first calculate the volume of the room. This figure can be arrived at by multiplying room length x width x height. So a kitchen that is 4 x 4 x 2.5 metres has a volume of 40 m3.

This room volume figure is then further multiplied by 10 to obtain the optimum rate of airflow for that room, based on the need to change the air ten times an hour. So a kitchen of 40 m3 x 10 = 400 - meaning it would require an extraction rate of 400 m3/h for efficient ventilation of the room.

Induction hobs are a very energy efficient way of cooking. They do not produce any heat themselves, but cause the pan to become hot through their electromagnetic induction. This lack of extraneous heat however does have a side effect in that there is no hot air, as you would find in a conventional electric or gas hob, to warm any cold surfaces that water vapour from what is being cooked may come into contact with. Consequently, some of the water vapour and steam produced by the cooking process will condense on these cold surfaces. The amount of condensation on any particular surface will depend on many factors including the ambient temperature in the kitchen, the ambient temperature of the surfaces, the thickness and material from which the surface is made and the type of cooking. 

You could consider an Anti-Condensation model of hood such as the Atmos which is especially designed for use with induction hobs, which keeps your kitchen dry by capturing steam and fumes before they condense on surfaces.

You should always aim to fit an angled glass hood at the height specified in the Installation Instructions (typically 450mm above the worktop, but the exact measurement is always specified in the Instructions) to ensure optimum efficiency. If you choose to fit the hood higher, eg for aesthetical reasons, then this is your choice, however you will appreciate that if the hood is fitted higher than recommended, then it's performance will decrease accordingly. 

You can download a PDF here listing all our hoods with the relevant Charcoal Filter shown. 

A new oven, when first switched on, always emits odour due to manufacturing residues. Before starting to use it for cooking food, it is good practice to heat the empty oven at maximum temperature for about 1 hour, opening a window to ventilate the room.

The oven cooling fan continues to work for a while even after it is switched off, to decrease the internal temperature quicker.

The Pyrolytic function is an automatic cleaning function that, thanks to the high temperature reached, is able to burn off dirt and grease on the cavity walls. Throughout the pyrolytic process, the door remains locked for total safety. At the end of the cycle, when the cavity has cooled down, it is sufficient to simply clean the interior by removing dirt and grease burned with a sponge and then with a microfibre cloth.

Under normal oven use, simply run the Pyroltyic function once a month. However, if you bake frequently or you bake large quantities of food, it is advisable to run the Pyrolytic cycle more frequently.

There is one set of telescopic guides provided on the ovens allow you to easily introduce and extract safely baking trays or grids, as well as more conveniently control cooking.Additional Set of telescopic guides are available to purchase from Central Services.

Use glass cleaner and a soft cloth or sponge. Pour the glass cleaner onto the cloth or sponge, do not spray it directly onto the control panel. Do not use abrasive detergents, steel wool, rough sponges, or some types of absorbent paper that could damage the surfaces.

The recipe option prompts you as to what to do, as well as setting oven correctly and which shelf to place food on. See User Manual for more information.

The Cook Assit Pro feature contains additional recipes which can be customised with different foods. This feature is available on both pyrolytic and steam ovens.

You can use as few or as many levels as needed.

Yes, they act in the same way.

The Maxi Cooking setting should be used to cook large joints of meat, whole turkey etc.

There is a special programme to empty the water tank via a pipe. The oven will not work again until this is done, so needs to be done after every steam cooking session. 

The touch control oven is fully automatic, and the manual control oven is semi-automatic, also there are fewer functions/recipes on the manual model. 

The first promt is just a suggestion, the second prompt is to confirm the selection. 

Dirt and grease are the cause of sparks in the microwaves, as well as the use of metal elements. Carefully clean the inside of the appliance, preferably with a detergent specifically for microwave ovens. Be careful to only use dishes and containers suitable for microwave use.

Try resetting the equipment by pulling the plug out of the socket for about 1 minute to briefly turning off the power supply.

Check that the plate has not been overloaded: the maximum capacity of the turntable is 1.5kg. Check that the microwave oven is clean: moisture or fat at the bottom of the appliance may prevent the dish from turning easily. Check that the plate has been properly positioned: the swivel plate must be positioned in such a way that the rollers fit into the bottom of the metal groove.

Check for the presence of mains electrical power and whether the microwave is connected to the electricity supply. Turn off the oven and restart it to see if the fault persists. If the microwave does not restart, this could be a power cut.

The cooling fan is active, open the door or wait until the cooling process has finished.

The quick heat feature, is used for quickly reheating the oven before a cooking cycle. Wait for the function to finish before placing food inside the oven.

You can press the 'X', symbol at any time to pause the function. Simply reselect and apply the settings you require, press start symbol to activate the correct function.

There is a table in the User Manual which states the optimum power for certain types of food and the length of time to warm up or cook.

Please contact our office by email ks-info.gb@franke.com or by telephone on 0161 436 6280. 

Go to the Brochure page on this site. Franke Retailers should contact their Distributor to obtain brochures. 

If you would like a brochure pack to be posted to you please complete the Contact Form with your address details.

Contact our service agents more information.

Please contact us directly using our Contact Form.