Information on our sales and servicing centres who can supply genuine Franke spares and guarantee service for all Franke products.
To enable us to process a guarantee claim, please ensure you provide us with the following information to avoid any unnecessary delay:
Please complete the relevant form with this information here.
During these challenging circumstances Franke, like many other companies, is operating with a reduced workforce, and therefore we may not always be able to deliver on our service level promise. Considering this, we have devised a self-help section which will enable our customers to diagnose certain product issues themselves allowing for the correct component(s) to be ordered from Central Services:
MY TAP IS DRIPPING FROM THE END OF THE SPOUT/THE HANDLE:
Replacement Valves/Cartridge is required. If you know the model of your Tap you can search for it in our Web Shop and place the order.
If you are unsure of the Model please send an image to ks-ukcentralservices.gb@franke.com and request identification.
MY TAP IS LEAKING FROM THE BASE OF THE SPOUT:
A replacement O-Ring Kit is required. If you know the model of your Tap you can search for it in our Web Shop and place the order.
If you are unsure of the Model please send an image to ks-ukcentralservices.gb@franke.com and request identification.
As part of our response to the Coronavirus threat, we have implemented special working practices within the Consumer Care team, which increase home working and reduce the risk of transmission within the team. As a result, we are operating with reduced direct call handling capacity within our contact centre.
We would request all customers to use the CONTACT FORM in the relevant website section as the first point of contact with the team, rather than picking up the phone. The team will respond to your enquiry as quickly and efficiently as possible. Thank for your understanding.
