Privacy & Cookies

GOOGLE ADWORDS

We use Google AdWords in order to present our advertisements on third party websites. We use this service to provide you with a personalized website experience. The advertisements are delivered through so called “Ad Servers”. We use Ad Server Cookies to measure fade-ins of advertisements and clicks. If you reach our website through a Google-advertisement Google will place a cookie in your browser. This Cookie will be stored for 30 days and is not intended to identify you. FRANKE does not collect or store personal data by using Google AdWords. We only receive statistical evaluations from Google that inform us which advertisement is most efficient. If you have an account on Google, it is possible that Google can assign your visit on our website to your account. Even if you are not registered on Google, Google is able to track your IP-address and to store your data on its server.

We only use Google AdWords on the basis of your consent given when accepting our cookie banner.

You may withdraw your consent to the use of Google AdWords at any time either by choosing the relevant setting in your browser software, by blocking cookies from the domain www.googleadservices.com in your browser settings, or through visiting the site www.about-ads.info/choices and deactivating the respective advertisements. Further, you can deactivate Google AdWords under https://www.google.com/settings/ads/plugin.

GOOGLE DYNAMIC REMARKETING

In addition, we use Google’s dynamic remarketing functionality. This functionality enables us to target you with personalized, interest based advertisements, if you visit other websites that belong to the Google Display Network.  Google uses cookies in order to analyze your use of our website which is the basis for the targeted advertisement. To this end, Google stores a small file with a series numbers in your browser when visiting our website. This enables Google to collect anonymous information on your use of the website. Google does not store any personally identifiable information on you.  In case you later on visit another website belonging to the Google Display Network you will be shown ads that have a high likelihood of factoring in information or products that you have selected earlier. You can permanently deactivate the use of cookies by Google, by following this link and downloading and installing the plug-in made available: https://www.google.com/settings/ads/plugin. Alternatively, you can deactivate Google cookies by visiting the deactivating site of the Network Advertising Initiative and implementing the offered opt-out http://www.networkadvertising.org/choices/. Further information on the Google Remarketing as well as Googles privacy information you can find here http://www.google.com/privacy/ads/.”

We only use Google Dynamic Remarketing on the basis of your prior consent given when accepting our cookie banner. You may withdraw your consent at any time by choosing the relevant setting in your browser software or by blocking cookies from the domain www.googleadservices.com in your browser settings.

FACEBOOK CUSTOM AUDIENCES

Further, this website uses the “Custom Audiences” functionality by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304 (“Facebook”). This functionality enables us to target you with personalized, interest based advertisements, so called Facebook Ads, if you visit Facebook.com or other websites that belong to the Facebook Network.  Facebook stores a small file with a series numbers in your browser when visiting our website. This enables Facebook to collect anonymous information on your use of the website. In case you later on visit another website belonging to the Facebook Network you will be shown ads that have a high likelihood of factoring in information or products that you have selected earlier. If you are registered on Facebook, it is possible that Facebook can assign your visit on our website to your account. Even if you are not registered on Facebook, Facebook is able to track your IP-address and to store your data on its server.

You can deactivate the use of custom audiences by visiting the following deactivating site http://www.youronlinechoices.eu/. You can find further information on the Facebook custom audiences here: https://www.facebook.com/policies/cookies/.  

We only use Facebook Custom Audiences on the basis of your prior consent given when accepting our cookie banner or our legitimate interest to provide you with a personalized website experience. We believe that it is also in your interest to receive interesting and unique advertisements. Thus, there are compelling grounds for processing which outweigh your interests, rights and freedoms. You can object to this processing at any time by contacting us.

For Facebook’s privacy policy go to: http://de-de.facebook.com/policy.php.

FACEBOOK CONNECT

You may log in to our website using the sign-in service Facebook Connect. This service will authenticate your identity and provide you the option to share certain personally identifiable information with us, such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on our website to your profile page to share with others within your network.

We use Facebook Connect on the basis of your consent given to Facebook and our legitimate interest to simplify the use of our website. We believe that an easy use of our website is also in your interest. Thus, there are compelling grounds for processing which outweigh your interests, rights and freedoms. You can object to this processing at any time by contacting us.

USER SURVEYS

Participation in the user surveys conducted from time to time on our website is voluntary. We use functional cookies to carry out the user surveys. The technical information recorded by the user survey is the same information that is recorded when users visit the website (see above). Your responses submitted during the user survey will not be linked to your personal data such as your IP-address.

THIRD PARTY SERVICES OR CONTENT ON OUR WEBSITE

We include third-party services and/or content on our website. When you use such third-party services or when third-party content is displayed, communication data are exchanged between you and the respective provider for technical reasons. FRANKE controls neither the websites, nor the privacy practices, of the third parties managing these websites. The privacy practices of third party website providers may differ from FRANKE’s, so we cannot endorse or make any representations about third party websites. Please check these policies before you submit any personal data to these websites.

The respective provider of the services or content may also process your data for own additional purposes. To the best of our knowledge, we have configured the services and content of providers known to process data for own purposes in such a way that either any communication for other purposes than to present their services or content on our website is blocked, or communication only takes place once you have actively opted to use the respective service. However, since we have no control over data collected and processed by third parties, we are not in a position to provide binding information regarding the scope and purpose of such processing of your data.

a) Website links:

Our website may contain links to and from the websites of our partner networks, dealers, affiliates or other third parties. Upon accessing these links, the FRANKE website is automatically exited. FRANKE controls neither the websites, nor the privacy practices, of the third parties managing these websites. The privacy practices of third party website providers may differ from FRANKE’s, so we cannot endorse or make any representations about third party websites. Please check these policies before you submit any personal data to these websites.

b) Social plugins:

FRANKE uses so-called social plugins ('buttons') of social networks such as Facebook, Google+, LinkedIn and Twitter. When you visit our website these buttons are deactivated by default, i.e. without your intervention they will not send any data to the respective social networks. Before you are able to use these buttons, you must activate them by clicking on them. They then remain active until you deactivate them again or delete your cookies (please refer to 'Cookies').

After their activation, a direct link to the server of the respective social network is established. The contents of the button are then transmitted from the social network directly to your browser and incorporated in the website by it. After activation of a button, the social network can retrieve data, independently of whether you interact with the button or not. If you are logged on to a social network, the network can assign your visit to the website to your user account. A social network cannot assign a visit to other FRANKE websites unless and until you activate the respective button there as well.

If you are a user of a social network and do not wish it to combine data retrieved from your visit to our website with your user data, you must log out from the social network concerned before activating the buttons.

We have no influence on the scope of data that is collected by the social networks through their buttons. The data use policies of the social networks provide information on the purpose and extent of the data that they collect, how this data is processed and used, the rights available to you and the settings that you can use to protect your privacy.

For further information regarding the scope and purpose of such collection and processing of your data, please consult the privacy notices of the providers whose services and/or content we include and who are responsible for the protection of your data in this context.

THIRD PARTY PROCESSORS

We do not pass on any personal data to third parties unless this is necessary for the fulfilment of the contract, permitted by relevant legal provisions or you have given your consent. This being said, FRANKE may contract with other companies or individuals (“Processors”) to perform certain duties on our behalf. In so doing, it may be necessary that we provide the Processors with access to personal data. Our Processors are required to maintain the confidentiality of the personal data, and are restricted from using the information for any other purpose than the purposes defined by FRANKE. Examples of duties performed by Processors include business partners or sub-contractors in technical, payment and delivery services, credit risk reduction or fraud protection, analytics providers, search information providers or intragroup processing. They will only have access to the personal data necessary for the performance of the respective activity. In particular, these Processors are prohibited from processing or using your personal data for other purposes.

We take appropriate measures, by contract or otherwise, to provide adequate protection for personal data that is disclosed to our Processors, and to ensure that our Processors have sufficient legal, organizational and technical procedures in place to protect personal data in accordance with applicable data protection law.

SECURITY

FRANKE is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders. Therefore, our privacy practices are designed to provide protection for personal data all over the world. It is FRANKE’s policy to give access to personal data only to those authorized employees, agents, contractors, entities and Processors that FRANKE determines have a legitimate need to know, or have access to, the information in order to carry out their responsibilities. FRANKE uses technical and organizational security measures to protect the data supplied by you and managed by us against manipulation, loss, destruction, and access by third parties. Our security measures are continually improved in line with technological developments.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

DATA RETENTION

Unless we provided specific retention periods above, these general rules apply:

Your data will be deleted as soon as it is no longer necessary for the intended purposes or if you revoke your consent, or objected to a use based on legitimate interest and we have no overriding legitimate grounds. In some cases, longer retention periods may apply because we are required by law (e.g. under tax and commercial law), or data are required for the establishment, exercise or defense of legal claims.

YOUR RIGHTS AND CONTACT

Under the European General Data Protection Regulation or similar law applicable to you, you may be entitled to exercise some or all of the following rights:

1. require (i) information whether your personal data is retained and (ii) access to and/or duplicates of your personal data retained, including the purposes of the processing, the categories of personal data concerned, and the data recipients as well as potential retention periods;

2. request rectification, removal or restriction of your personal data, e.g. because (i) it is incomplete or inaccurate, (ii) it is no longer needed for the purposes for which it was collected, or (iii) the consent on which the processing was based has been withdrawn;

3. refuse to provide and – without impact to data processing activities that have taken place before such withdrawal – withdraw your consent to processing of your personal data at any time;

4. take legal actions in relation to any potential breach of your rights regarding the processing of your Personal data, as well as to lodge complaints before the competent data protection authority;

5. require (i) to receive and reuse the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and (ii) to transmit those data to another controller without hindrance from our side; where technically feasible you shall have the right to have the personal data transmitted directly from us to another controller.

Right to object:

You may be entitled to exercise your right to object, on grounds relating to your particular situation, that your personal data shall not be subject to a processing. In this case, please provide us with information about your particular situation. After the assessment of the facts presented by you we will either stop processing your personal data or present you our compelling legitimate grounds for an ongoing processing.

 

We reserve the right to update and change this Privacy Policy from time to time in order to reflect and changes to the way in which we use your personal data or changing legal requirements. In case of any such changes, we will publish the changed Privacy Policy on our website.

 

If you have any queries or complaints about our compliance with this Privacy Policy, or if you would like to exercise your right described above, please contact us as follows:

The respective Franke company published in the imprint of the website, click here.

Attn: Data Protection Coordinator

 

or by e-mail to: privacy@franke.com

MAY 2018