Privacy & Cookies

FRANKE Holding AG and its affiliated companies (together herein referred to as “FRANKE”, the “Company”, “we”, or “us”) are firmly committed to protecting your privacy. FRANKE appreciates your interest in its products and your visit to this website. Your privacy is important to us and we want you to feel comfortable visiting our website. Personal data collected during visits to our websites are processed by us according to the legal provisions. With this privacy policy (“Privacy Policy”), we would like to inform you about our security measures.

CONTROLLER

Controller within the meaning of the General Data Protection Regulation (“GDPR”) or any other applicable law is the respective Franke company published in the imprint of the website.

PERSONAL DATA

Personal Data is any information relating to an identified or identifiable natural person; identifiable is any natural person who can be identified directly or indirectly, in particular by association with an identifier such as a name, an identification number, location data, an online identifier or one or more special features that express the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person. This includes information such as your first and last name, your address and email address, your telephone number or your birthday. Personal Data can be in any form (e.g., paper, electronic, video, audio). FRANKE is committed to take necessary steps to ensure that all Personal Data processed by us is processed fairly and lawfully. All of our employees, data processors and third party service providers who have access to Personal Data are obliged to respect the confidentiality of Personal Data and comply with this Privacy Policy. We collect personal data only when you submit it to us, through registration, completion of forms or e-mails, as part of an order for products or services, inquiries or requests about products being ordered and similar situations in which you have chosen to provide the information to us.

The database and its contents remain at FRANKE or stay with data processors and servers acting on our behalf and responsible to us.

We will retain control of and responsibility for the use of any personal data you disclose to us. Some of this data may be stored or processed at computers located in other jurisdictions, such as the United States, whose data protection laws may differ from the jurisdiction in which you live. In such cases, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in the country in which you live.

COLLECTION AND PROCESSING OF PERSONAL DATA – LEGAL BASIS

You can use our website without disclosing your personal data. You are not required to provide personal information as a condition of using our website, except as may be necessary to provide you a product or service or communicate with our website at your request. The following explains how we collect, process and use your personal data on our website:

a) Data when visiting our website

When you use our website, data may be processed in order for you to be able to communicate with our website or for security purposes, such as preventing improper access, trouble shooting or testing. Data we collect may include the name of your internet service provider, the website that you used to link to our website, the date and time of your visit, the websites that you visit from our website and your IP-address. This processing is necessary for providing our services or is based on our legitimate interest in the handling of communication. We assume that this is also in your interest, as the website cannot be displayed without this communication. You can object to the processing of your data for this purpose at any time without giving reasons with effect for the future. However, we would like to point out that the processing of your personal data can be processed even after an objection has been raised to the website, as it is not possible to stop the processing necessary for technical reasons for individual users of the website or in general. Thus, there are compelling grounds for processing which outweigh your interests, rights and freedoms. If you wish to prevent the processing described above, simply refrain from visiting our website. Such data are deleted after a session, unless a security incident requires longer storage for investigation of documentation purposes.

b) Data for setting up a customer account

If you set up a customer account on our website, the personal data you provide (e.g. name, address, e-mail address, telephone, title and access data) will be stored and processed in FRANKE\`s customer database. This data is processed in order to fulfil a contract or pre-contractual measures. You can deactivate your customer account at any time and/or object to the further storage and use of your personal data for this purpose without giving reasons with effect for the future by contacting the contact address given below. In the event of an objection, we will delete your personal data immediately. In case of deactivation of the customer account we will also delete your customer account.

c) Your contact via contact form or email

If you contact us (e.g. via contact form or email), your personal data that you provide us in the contact form will be stored and processed by FRANKE. Which data are collected in the case of a contact form can be seen from the respective contact form. These data are stored and used exclusively for the answering of your request and/or for the establishment of contact and the associated technical administration. The processing of this data takes place for the fulfilment of a contract or pre-contractual measures or the processing is also in our legitimate interest, without conflicting interests outweighing your interests in this respect, since the processing of these requests is in our mutual interest.

After the processing of the request has been completed, we will keep the correspondence only insofar as statutory, legal retention periods or statutes of limitation exist or further storage is required to assert, exercise or defend legal claims.

d) Newsletter registration sign-up data

If you register for our newsletter service, your personal data (e.g. name, address and email address) will be stored and processed by FRANKE for marketing, advertising or promoting purposes. The processing of this data is based on your consent or takes place for the fulfilment of the contract. In this case, we will regularly send you promotional information about the services and products associated with products, services, offers or events of FRANKE. You can opt out of receiving such newsletters at any time without giving reasons for the future by contacting the contact address below or by unsubscribing via the unsubscribe option provided in the newsletter. Once you have unsubscribed, your email address will be deleted from our newsletter distribution list immediately, with exception of a copy in our opt-out database for which we assume a legitimate interest to hold so we can ensure you are no longer served with newsletters.

e) Disclosure

We may disclose your personal information to third parties in order to enforce or apply this Privacy Policy and other agreements or to protect the rights, property, or safety of FRANKE our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction or with a payment gateway offered by a banking institute in our online-shop, to process payments for ordered products. We also may provide personal data to government agencies and regulatory and legal authorities as required by law or regulation. This kind of disclosure may be required for compliance with a legal obligation, or necessary for the performance of a task carried out in the public interest or may be based on our or a third party’s legitimate interest. In the latter case you have a right to object to such use, however, we may then still process the data if we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms; or in case this is required for the establishment, exercise of defense of legal claims.

USE OF COOKIES

This website uses so-called “Cookies”. Cookies are small text files that are stored on your hard drive via your browser. They store certain information (e.g. your preferred language or site settings) that your browser might retransfer to us upon your next access to our website (depending on the Cookie’s lifespan). It is not necessary to accept Cookies in order to use the website. However, there may be certain areas and functions on the website that you will not be able to use. We either use Cookies if they are necessary to provide our website service to you, or if you have consented to the usage of Cookies by accepting our cookie banner. If you do not wish to accept the use of Cookies on this website, please either change your browser settings (explained below) or stop using the website.

We use two categories of Cookies: (i) Cookies required for technical purposes, without which the functionality of our website would be reduced (so called session Cookies), and (ii) optional Cookies (so called optional Cookies):

Cookie

Description

Lifespan

franke_language

Cookie contains the preferred language selected by the user

12 months

franke_cookie_settings_1.0

These are strictly necessary cookies which enable the services you have requested.
These cookies are used to remember your settings on which cookies you accept and which you don't want to be set.

12 months

JSESSIONID

Franke Session Cookie; Used for session identification.

Session

login-token

Franke Session Cookie which holds token information from Single Sign On solution

Session

.AspNet.ApplicationCookie

Authentication cookie. This contains a token that allows the application to verify that the current user is a valid and authenticated user.

Session

saml_request_path

Contains the redirect destination in case of successful authentication

Session

Optional Cookies:

We do not use performance or other optional cookies ourselves. However, sometimes we use software of third party provides for analytics purposes that require the use of their (third party) cookies. We use this technology to measure the visitors' responses to our sites and the effectiveness of our advertising campaigns (including how many times a page is opened and which information is consulted) as well as to evaluate your use of this website. The third-party partner or the web analytical service partner may be able with your consent to collect data about your visit to our and other sites because of these internet tags/cookies, may compose reports regarding the website’s activity for us and may provide further services which are related to the use of the website and the internet. Below, please find information on those cookies and how you can at any time withdraw consent/opt-out the use of such cookies.

USE OF GOOGLE ANALYTICS

Our website uses Google Analytics, a web analysis service of Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA ("Google"). Google Analytics uses Cookies (see above) which are stored on your computer and enable an analysis of the use of the website. The information collected by Google in connection with your use of our website (e.g. the referring website, which of our webpages you visit, your browser type, your language settings, your operating system, your screen resolution) will be transmitted to a server of Google in the United States, where it will be stored for a data storage period of fifty months and analyzed; the respective results will then be made available to us in an anonymized form. In this process, your usage data will not be connected to your full IP-address. We have activated on our website the IP anonymizing function offered by Google, so that the last 8 bits (type IPv4) or the last 80 bits (type IPv6) of your IP-address are deleted. Moreover, Google is certified under the EU-US Privacy Shield and Swiss-US Privacy Shield, which ensures an adequate level of data protection with respect to the processing of data by Google in the United States. 

We only use Google Analytics on the basis of your prior consent or our legitimate interest to provide you with a personalized website experience. We believe that it is also in your interest to receive interesting and unique advertisements. Thus, there are compelling grounds for processing which outweigh your interests, rights and freedoms. Below, we describe how you can withdraw your consent to Google Analytics:

You may withdraw your consent to the use of web analysis at any time either by downloading and installing the Google Browser Plugin , whereby an opt-out cookie will be set or by choosing the relevant setting in your browser software. Both options will prevent the use of web analysis only if you use the browser on which you installed the plugin and if you do not delete the opt-out Cookie.

For more information, please visit https://www.google.com/analytics/terms/de.html or https://support.google.com/analytics/answer/6004245?hl=en.

DOUBLECLICK BY GOOGLE

In order to deliver target-group-specific advertising, we use the advertising network of DoubleClick by Google, which collects and evaluates information on visits to our websites and to other websites forming part of the advertising network via its cookies. In this context no personal data about you, such as your name, address or email address, will be collected or used. The cookies used by DoubleClick contain only the name of the domain by which the cookie was set (ad.doubleclick.net), the cookie’s default expiration time, and the value standing for certain target groups. If you do not want DoubleClick by Google to set any cookies, or of you wish to adjust your advertising preferences, go to: https://www.google.com/settings/ads/plugin.

We use DoubleClick on the basis of your consent through our cookie banner. You can withdraw consent at any time either by choosing the relevant setting in your browser software, by blocking cookies from the domain www.googleadservices.com in your browser settings, or through visiting the site www.about-ads.info/choices and deactivating the respective advertisements. Further, you can deactivate DoubleClick under https://www.google.com/settings/ads/plugin.

GOOGLE ADWORDS

We use Google AdWords in order to present our advertisements on third party websites. We use this service to provide you with a personalized website experience. The advertisements are delivered through so called “Ad Servers”. We use Ad Server Cookies to measure fade-ins of advertisements and clicks. If you reach our website through a Google-advertisement Google will place a cookie in your browser. This Cookie will be stored for 30 days and is not intended to identify you. FRANKE does not collect or store personal data by using Google AdWords. We only receive statistical evaluations from Google that inform us which advertisement is most efficient. If you have an account on Google, it is possible that Google can assign your visit on our website to your account. Even if you are not registered on Google, Google is able to track your IP-address and to store your data on its server.

We only use Google AdWords on the basis of your consent given when accepting our cookie banner.

You may withdraw your consent to the use of Google AdWords at any time either by choosing the relevant setting in your browser software, by blocking cookies from the domain www.googleadservices.com in your browser settings, or through visiting the site www.about-ads.info/choices and deactivating the respective advertisements. Further, you can deactivate Google AdWords under https://www.google.com/settings/ads/plugin.