FAQ

Please find first answers to frequently asked questions.

Stainless Steel Use & Care

Why use stainless steel?

Stainless steel is the most durable material for washrooms. Compared to other common used materials like ceramic or composite materials, stainless steel is extremely resistant against vandalism, heat - such as marks from cigarettes, commonly used chemicals like acids and is impact resistant. The material is color-neutral and combines well with all other materials and colors. Stainless steel is hygienic and easy to clean. Additionally stainless steel is 100% recyclable and therefore very environmentally friendly.

How can stainless steel be cleaned most efficiently?

Remove any protective coating as soon as possible after installation. Stainless steel can age with exposure to light and heat. Avoid the use of liquids containing chloride, hydrochloric acids and abrasives. Brushes with bristles made of steel should also be avoided. Franke recommends the use of a wet microfiber cloth and products such as Old Dutch® or Peek®. Additionally vinegar diluted with water (20 % vinegar, 80 % water) can be used. Rinse off with clean, cold water after cleaning to remove the residue of cleaning materials.

Certificates

PRODUCT CERTIFICATES

Why Do You Certify Your Products?

Franke Commercial Systems strongly believes in product certification. We strive to have our products designed and certified to meet all applicable standards. Certification marks are important as they offer peace of mind to installers, specifiers and consumers alike that the product has been independently tested and certified to meet the recognized standards for safety and/or performance, of the recognized certification bodies in North America.

Who Certifies Your Products?

IAPMO (International Association of Plumbing and Mechanical Officials), NSF, and UL (Underwriters Laboratories) are among the leaders for Standards Development Organizations in North America.

These organizations are accredited by ANSI American National Standards Institute (ANSI) to certify plumbing fixtures.

 

Supplies

Which soaps can be used?

Because of the large amount of available soaps we are not able to give suggestions for products to be used. Please check the ingredients very carefully. Liquids in contact with stainless steel must not be strong acids or salts like chloride, bromide, iodine and similar chemicals. These chemicals in contact with stainless steel can cause corrosion. If your soap dispenser is equipped with a tank cover make sure that it is in place. Evaporating of ingredients can cause aggressive gases which also can be very corrosive. Disinfectants act very aggressively on the seals of the soap dispensers. 

Can disinfectants be used in soap dispensers?

Because of the large amount of available disinfectants we are not able to give suggestions for products to be used. Please check the ingredients very carefully. Liquids in contact with stainless steel must not be strong acids or salts like chloride, bromide, iodine and similar chemicals. These chemicals in contact with stainless steel can cause corrosion. If your soap dispenser is equipped with a tank cover make sure that it is in place. Evaporating of ingredients can cause aggressive gases which also can be very corrosive. Disinfectants act very aggressively on the seals of the soap dispensers. If the pump gets damaged by the use of aggressive liquids, a replacement pump can be ordered from your local Franke partner.

Which paper fits into my dispenser?

Basically the Franke paper towel dispenser are designed in a way, that the maximum possible amount of paper types can be used. Please note the maximum dimensions that fit into your dispenser. Commonly known paper product manufacturers offer a huge amount of different paper types of different quality (1 - 3 layer) and sizes.

Which batteries are used?

Franke recommends the use of high quality brand name batteries of the following types: Standard D 1.5 V batteries for paper towel dispensers, Alkaline AA 1.5 V batteries for soap dispensers, lithium CRP2 6 V batteries for taps.

How long is the lifespan of batteries with single products?

The lifespan of batteries is dependant on a lot of different factors. Most important is the quality of the batteries used. Tests by Franke have showed that there is a dramatic difference between brand name products and un-branded products. Brand name products had up to ten times lifespan. Another factor is the amount of usage. Less used batteries have a smaller lifespan, because of the self-discharge. Large temperature-differences and low temperatures also have a negative effect on the lifespan of the battery.

CAD Drawings

I need CAD drawings.

CAD drawings are available for download in DXF format on our product pages, under the "Additional Product Information".

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