Dark modern kitchen with large kitchen island with stainless sink featuring a built in accessory holder and stainless steel faucet

Home Solutions customer service

Whether you have questions, praise or concerns, we always like to hear them and we look forward to helping you.  

Frequently Asked Questions

Here you will find some of the questions frequently asked by our customers.

Frequently Asked Questions

Please Contact Us With This Form

Warranty Claims

 If you are contacting us regarding a warranty claim,  we require the following information: 

  • Full Contact Name, Address and Telephone Number
  • Description of issue
  • Proof of Purchase (please attach to form)
  • Product Photographs/Video: showing the product and the issue (please attach to form)

*There is an overall file size limit of 20MB for attachments to this form. You will see a small % progress bar at the bottom of the screen once you have hit 'SUBMIT'.

please upload proof of purchase
Please upload a photo of your product
Please upload any additional photos

Call our Customer Service Hotline:

Monday - Friday

7:00 am - 4:00 pm (CST)

We’re here to help

Franke Home Solutions

800 Aviation Parkway

Smyrna, TN 37167