We collect three types of information from users: i) personally identifiable information (such as name, street address, email address and phone number which you have voluntarily submitted to us for user account creation), ii) payment card information when you make a purchase, and iii) aggregate information (such as information about how many users log on to our Website, the features they access, etc.).
The payment card information is processed and stored by Franke’s third party payment processing provider and is subject to the privacy practices of that third party. We collect, maintain and use your personal information in connection with your use of the Website and our delivery of products to you, to contact you in response to your comments or requests for information, or to contact you if needed in the course of delivering products to you that you may have ordered. In addition, we may use your personal information to provide you the most helpful and targeted products and services to meet your needs and respond to your inquiries. To better meet your needs, we may supplement the information we collect with data obtained from third parties for the same purposes.
Franke will not trade, sell or share your personal information for use by any third party without your consent, unless required by law or as disclosed to you when the information is collected. Franke reserves the right to disclose your personally identifiable information based on the good faith belief that such action is necessary or appropriate to: (a) protect and defend the rights or property of Franke, or (b) act in urgent circumstances to protect the safety or security of the public or of users of the Website.
Your personal information will generally be stored in one or more Franke databases, which are located in the United States. In the event that Franke is involved in a transaction such as a merger, stock purchase or sale, or sale of substantially all of Franke’s assets (including without limitation in connection with any bankruptcy or similar proceedings), your personal information may be transferred to the other party in such transaction.
Upon our collection of your personally identifiable information, Franke may use such personally identifiable information internally, separately or in combination with pre-existing information, including for the following purposes:
Cookies help us in many ways to make your visit to the Website more productive. Cookies are text information files that your web browser places on your computer when you use the Website. Franke may use such “cookie” technology to obtain non-personal information from you as an online visitor. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent. Franke may also use so-called “web beacons” to access the information contained in its cookies within the Website.
The Website is not intended for anyone under the age of thirteen. Accordingly, we do not knowingly collect information from children under the age of thirteen.
We use commercially reasonable efforts to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.
The Website may contain links to other websites and applications. Franke has no control over the privacy practices or the content of such websites or applications. We recommend you carefully read the privacy policies of each website or application you visit or use.
Other than cookies or other technological means, Franke does not collect your personally identifiable information unless you choose to provide it. If, at any time, you would like to correct, update or delete your personally identifiable information, or if you prefer not to receive any other form of communication from Franke, please contact us via email at KS.Marketingservices.US@Franke.com or via U.S. mail at: Franke Kitchen Systems LLC, Attn: Marketing Services, 800 Aviation Parkway, Smyrna TN 37167.
Under California Law SB 27, California residents have the right to receive, once a year, information about third parties with whom we have shared information about you for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to ks.marketingservices.us@Franke.com and please include the phrase “California Privacy Request” in the subject line, and provide us with your name, address and email address. We will respond to you within thirty days of receiving such a request.
Franke Kitchen Systems, LLC
800 Aviation Parkway
Smyrna, TN 37167