Please see our terms and conditions below.
Franke keeps the present site ("Site") for your personal education, information, communication and entertainment. Please enjoy browsing our Site as you are pleased. However, downloading material displayed on the Site is only allowed for non-commercial, personal use and provided you also retain all copyright and other propriety notices contained in the materials. It is strictly forbidden to distribute, modify, transmit, reuse, report, or use the contents of the Site for public or commercial purposes, including the text, images, audio, and video without the prior written approval of Franke.
Your access and use of the Site is subject to the following terms and conditions ("Terms and Conditions") as well as to all the applicable laws. By accessing and browsing the Site, you agree, without any limitation or qualification whatsoever, to the Terms and Conditions.
Terms and Conditions
1. The content of the Site is entirely copyright and/or trademark protected (unless otherwise specified or marked) and may not be used other than provided in these Terms and Conditions without the prior express written approval of Franke. Further thereto, Franke neither warrants nor represents that your browsing of materials displayed on the Site will not infringe any rights of third parties not owned by or affiliated with Franke.
2. Franke uses all reasonable efforts to provide accurate and up-to-date information on the Site. However, Franke makes no warranties or representations as to the accuracy of the Site and assumes no liability or responsibility whatsoever for any errors or omissions in the content on the Site.
3. Browsing our Site is at your own risk. Neither Franke nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Site. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE SITE IS PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND WHATSOEVER, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Franke further declines any responsibility and liability for any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, including, but not limited to, data, text, images, video, or audio from the Site.
4. Any communication or material you transmit to the Site by electronic mail or otherwise, including but not limited to any data, questions, comments, suggestions, and the like, will be treated as non-confidential and non-proprietary. Anything you transmit or post may be used by Franke or its affiliates for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, Franke is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information.
5. Any and all trademarks, logos, and service marks (collectively the "Trademarks") displayed on the Site, are registered and/or unregistered Trademarks of Franke and/or its affiliated companies. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the prior express written permission of Franke. Any use of the Trademarks, or any other content of the Site, except as provided in these Terms and Conditions, is strictly prohibited. Please be herewith advised that Franke will, in case of any infringement by you or any third parties aggressively enforce its intellectual property rights to the fullest extent of the law and herewith fully reserves any and all rights in this respect.
6. Please furthermore note that Franke has not reviewed all of the sites linked to the Site and is not responsible for the contents of any off-site pages or any other sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk.
7. Franke may at any time revise and update these Terms and Conditions. Please note that you are likewise obligated by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.
Controller within the meaning of the General Data Protection Regulation (“GDPR”) or any other applicable law is the respective Franke company published in the imprint of the website (see below on this page)
2 PERSONAL DATA
The database and its contents remain at FRANKE or stay with data processors and servers acting on our behalf and responsible to us.
We will retain control of and responsibility for the use of any personal data you disclose to us. Some of this data may be stored or processed at computers located in other jurisdictions, such as the United States, whose data protection laws may differ from the jurisdiction in which you live. In such cases, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in the country in which you live.
3 COLLECTION AND PROCESSING OF PERSONAL DATA – LEGAL BASIS
You can use our website without disclosing your personal data. You are not required to provide personal information as a condition of using our website, except as may be necessary to provide you a product or service or communicate with our website at your request. The following explains how we collect, process and use your personal data on our website:
a) Data when visiting our website
When you use our website, data may be processed in order for you to be able to communicate with our website or for security purposes, such as preventing improper access, trouble shooting or testing. Data we collect may include the name of your internet service provider, the website that you used to link to our website, the date and time of your visit, the websites that you visit from our website and your IP-address. This processing is necessary for providing our services or is based on our legitimate interest in the handling of communication. We assume that this is also in your interest, as the website cannot be displayed without this communication. You can object to the processing of your data for this purpose at any time without giving reasons with effect for the future. However, we would like to point out that the processing of your personal data can be processed even after an objection has been raised to the website, as it is not possible to stop the processing necessary for technical reasons for individual users of the website or in general. Thus, there are compelling grounds for processing which outweigh your interests, rights and freedoms. If you wish to prevent the processing described above, simply refrain from visiting our website. Such data are deleted after a session, unless a security incident requires longer storage for investigation of documentation purposes.
b) Data for setting up a customer account
If you set up a customer account on our website, the personal data you provide (e.g. name, address, e-mail address, telephone, title and access data) will be stored and processed in FRANKE`s customer database. This data is processed in order to fulfil a contract or pre-contractual measures. You can deactivate your customer account at any time and/or object to the further storage and use of your personal data for this purpose without giving reasons with effect for the future by contacting the contact address given below. In the event of an objection, we will delete your personal data immediately. In case of deactivation of the customer account we will also delete your customer account.
c) Your contact via contact form or e-mail
If you contact us (e.g. via contact form or e-mail), your personal data that you provide us in the contact form will be stored and processed by FRANKE. Which data are collected in the case of a contact form can be seen from the respective contact form. These data are stored and used exclusively for the answering of your request and/or for the establishment of contact and the associated technical administration. The processing of this data takes place for the fulfilment of a contract or pre-contractual measures or the processing is also in our legitimate interest, without conflicting interests outweighing your interests in this respect, since the processing of these requests is in our mutual interest.
After the processing of the request has been completed, we will keep the correspondence only insofar as statutory, legal retention periods or statutes of limitation exist or further storage is required to assert, exercise or defend legal claims.
d) Newsletter registration sign-up data
If you register for our newsletter service, your personal data (e.g. name, address and e-mail address) will be stored and processed by FRANKE for marketing, advertising or promoting purposes. The processing of this data is based on your consent or takes place for the fulfilment of the contract. In this case, we will regularly send you promotional information about the services and products associated with products, services, offers or events of FRANKE. You can opt out of receiving such newsletters at any time without giving reasons for the future by contacting the contact address below or by unsubscribing via the unsubscribe option provided in the newsletter. Once you have unsubscribed, your e-mail address will be deleted from our newsletter distribution list immediately, with exception of a copy in our opt-out database for which we assume a legitimate interest to hold so we can ensure you are no longer served with newsletters.
We use two categories of Cookies: (i) Cookies required for technical purposes, without which the functionality of our website would be reduced (so called session Cookies), and (ii) optional Cookies (so called optional Cookies):
Cookie contains the preferred language selected by the user
These are strictly necessary cookies which enable the services you have requested.
Franke Session Cookie; Used for session identification.
Franke Session Cookie which holds token information from Single Sign On solution
Authentication cookie. This contains a token that allows the application to verify that the current user is a valid and authenticated user.
Contains the redirect destination in case of successful authentication
We do not use performance or other optional cookies ourselves. However, sometimes we use software of third party provides for analytics purposes that require the use of their (third party) cookies. We use this technology to measure the visitors' responses to our sites and the effectiveness of our advertising campaigns (including how many times a page is opened and which information is consulted) as well as to evaluate your use of this website. The third-party partner or the web analytical service partner may be able with your consent to collect data about your visit to our and other sites because of these internet tags/cookies, may compose reports regarding the website’s activity for us and may provide further services which are related to the use of the website and the internet. Below, please find information on those cookies and how you can at any time withdraw consent/opt-out the use of such cookies.
4.1 USE OF GOOGLE ANALYTICS
We only use Google Analytics on the basis of your prior consent or our legitimate interest to provide you with a personalized website experience. We believe that it is also in your interest to receive interesting and unique advertisements. Thus, there are compelling grounds for processing which outweigh your interests, rights and freedoms. Below, we describe how you can withdraw your consent to Google Analytics:
You may withdraw your consent to the use of web analysis at any time either by downloading and installing the Google Browser Plugin , whereby an opt-out cookie will be set or by choosing the relevant setting in your browser software. Both options will prevent the use of web analysis only if you use the browser on which you installed the plugin and if you do not delete the opt-out Cookie.
For more information, please visit https://www.google.com/analytics/terms/de.html or https://support.google.com/analytics/answer/6004245?hl=en.
4.2 DOUBLECLICK BY GOOGLE
In order to deliver target-group-specific advertising, we use the advertising network of DoubleClick by Google, which collects and evaluates information on visits to our websites and to other websites forming part of the advertising network via its cookies. In this context no personal data about you, such as your name, address or email address, will be collected or used. The cookies used by DoubleClick contain only the name of the domain by which the cookie was set (ad.doubleclick.net), the cookie’s default expiration time, and the value standing for certain target groups. If you do not want DoubleClick by Google to set any cookies, or of you wish to adjust your advertising preferences, go to: https://www.google.com/settings/ads/plugin.
We use DoubleClick on the basis of your consent through our cookie banner. You can withdraw consent at any time either by choosing the relevant setting in your browser software, by blocking cookies from the domain www.googleadservices.com in your browser settings, or through visiting the site www.about-ads.info/choices and deactivating the respective advertisements. Further, you can deactivate DoubleClick under https://www.google.com/settings/ads/plugin.
4.3 GOOGLE ADWORDS
We use Google AdWords in order to present our advertisements on third party websites. We use this service to provide you with a personalized website experience. The advertisements are delivered through so called “Ad Servers”. We use Ad Server Cookies to measure fade-ins of advertisements and clicks. If you reach our website through a Google-advertisement Google will place a cookie in your browser. This Cookie will be stored for 30 days and is not intended to identify you. FRANKE does not collect or store personal data by using Google AdWords. We only receive statistical evaluations from Google that inform us which advertisement is most efficient. If you have an account on Google, it is possible that Google can assign your visit on our website to your account. Even if you are not registered on Google, Google is able to track your IP-address and to store your data on its server.
We only use Google AdWords on the basis of your consent given when accepting our cookie banner.
You may withdraw your consent to the use of Google AdWords at any time either by choosing the relevant setting in your browser software, by blocking cookies from the domain www.googleadservices.com in your browser settings, or through visiting the site www.about-ads.info/choices and deactivating the respective advertisements. Further, you can deactivate Google AdWords under https://www.google.com/settings/ads/plugin.
4.4 GOOGLE DYNAMIC REMARKETING
We only use Google Dynamic Remarketing on the basis of your prior consent given when accepting our cookie banner. You may withdraw your consent at any time by choosing the relevant setting in your browser software or by blocking cookies from the domain www.googleadservices.com in your browser settings.
4.5 FACEBOOK CUSTOM AUDIENCES
Further, this website uses the “Custom Audiences” functionality by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304 (“Facebook”). This functionality enables us to target you with personalized, interest based advertisements, so called Facebook Ads, if you visit Facebook.com or other websites that belong to the Facebook Network. Facebook stores a small file with a series numbers in your browser when visiting our website. This enables Facebook to collect anonymous information on your use of the website. In case you later on visit another website belonging to the Facebook Network you will be shown ads that have a high likelihood of factoring in information or products that you have selected earlier. If you are registered on Facebook, it is possible that Facebook can assign your visit on our website to your account. Even if you are not registered on Facebook, Facebook is able to track your IP-address and to store your data on its server.
You can deactivate the use of custom audiences by visiting the following deactivating site http://www.youronlinechoices.eu/. You can find further information on the Facebook custom audiences here: https://www.facebook.com/policies/cookies/.
We only use Facebook Custom Audiences on the basis of your prior consent given when accepting our cookie banner or our legitimate interest to provide you with a personalized website experience. We believe that it is also in your interest to receive interesting and unique advertisements. Thus, there are compelling grounds for processing which outweigh your interests, rights and freedoms. You can object to this processing at any time by contacting us.
4.6 FACEBOOK CONNECT
You may log in to our website using the sign-in service Facebook Connect. This service will authenticate your identity and provide you the option to share certain personally identifiable information with us, such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on our website to your profile page to share with others within your network.
We use Facebook Connect on the basis of your consent given to Facebook and our legitimate interest to simplify the use of our website. We believe that an easy use of our website is also in your interest. Thus, there are compelling grounds for processing which outweigh your interests, rights and freedoms. You can object to this processing at any time by contacting us.
4.7 USER SURVEYS
Participation in the user surveys conducted from time to time on our website is voluntary. We use functional cookies to carry out the user surveys. The technical information recorded by the user survey is the same information that is recorded when users visit the website (see above). Your responses submitted during the user survey will not be linked to your personal data such as your IP-address.
5 THIRD PARTY SERVICES OR CONTENT ON OUR WEBSITE
We include third-party services and/or content on our website. When you use such third-party services or when third-party content is displayed, communication data are exchanged between you and the respective provider for technical reasons. FRANKE controls neither the websites, nor the privacy practices, of the third parties managing these websites. The privacy practices of third party website providers may differ from FRANKE’s, so we cannot endorse or make any representations about third party websites. Please check these policies before you submit any personal data to these websites.
The respective provider of the services or content may also process your data for own additional purposes. To the best of our knowledge, we have configured the services and content of providers known to process data for own purposes in such a way that either any communication for other purposes than to present their services or content on our website is blocked, or communication only takes place once you have actively opted to use the respective service. However, since we have no control over data collected and processed by third parties, we are not in a position to provide binding information regarding the scope and purpose of such processing of your data.
a) Website links:
Our website may contain links to and from the websites of our partner networks, dealers, affiliates or other third parties. Upon accessing these links, the FRANKE website is automatically exited. FRANKE controls neither the websites, nor the privacy practices, of the third parties managing these websites. The privacy practices of third party website providers may differ from FRANKE’s, so we cannot endorse or make any representations about third party websites. Please check these policies before you submit any personal data to these websites.
b) Social plugins:
FRANKE uses so-called social plugins ('buttons') of social networks such as Facebook, Google+, LinkedIn and Twitter. When you visit our website these buttons are deactivated by default, i.e. without your intervention they will not send any data to the respective social networks. Before you are able to use these buttons, you must activate them by clicking on them. They then remain active until you deactivate them again or delete your cookies (please refer to 'Cookies').
After their activation, a direct link to the server of the respective social network is established. The contents of the button are then transmitted from the social network directly to your browser and incorporated in the website by it. After activation of a button, the social network can retrieve data, independently of whether you interact with the button or not. If you are logged on to a social network, the network can assign your visit to the website to your user account. A social network cannot assign a visit to other FRANKE websites unless and until you activate the respective button there as well.
If you are a user of a social network and do not wish it to combine data retrieved from your visit to our website with your user data, you must log out from the social network concerned before activating the buttons.
We have no influence on the scope of data that is collected by the social networks through their buttons. The data use policies of the social networks provide information on the purpose and extent of the data that they collect, how this data is processed and used, the rights available to you and the settings that you can use to protect your privacy.
For further information regarding the scope and purpose of such collection and processing of your data, please consult the privacy notices of the providers whose services and/or content we include and who are responsible for the protection of your data in this context.
6 THIRD PARTY PROCESSORS
We do not pass on any personal data to third parties unless this is necessary for the fulfilment of the contract, permitted by relevant legal provisions or you have given your consent. This being said, FRANKE may contract with other companies or individuals (“Processors”) to perform certain duties on our behalf. In so doing, it may be necessary that we provide the Processors with access to personal data. Our Processors are required to maintain the confidentiality of the personal data, and are restricted from using the information for any other purpose than the purposes defined by FRANKE. Examples of duties performed by Processors include business partners or sub-contractors in technical, payment and delivery services, credit risk reduction or fraud protection, analytics providers, search information providers or intragroup processing. They will only have access to the personal data necessary for the performance of the respective activity. In particular, these Processors are prohibited from processing or using your personal data for other purposes.
We take appropriate measures, by contract or otherwise, to provide adequate protection for personal data that is disclosed to our Processors, and to ensure that our Processors have sufficient legal, organizational and technical procedures in place to protect personal data in accordance with applicable data protection law.
FRANKE is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders. Therefore, our privacy practices are designed to provide protection for personal data all over the world. It is FRANKE’s policy to give access to personal data only to those authorized employees, agents, contractors, entities and Processors that FRANKE determines have a legitimate need to know, or have access to, the information in order to carry out their responsibilities. FRANKE uses technical and organizational security measures to protect the data supplied by you and managed by us against manipulation, loss, destruction, and access by third parties. Our security measures are continually improved in line with technological developments.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
8 DATA RETENTION
Unless we provided specific retention periods above, these general rules apply:
Your data will be deleted as soon as it is no longer necessary for the intended purposes or if you revoke your consent, or objected to a use based on legitimate interest and we have no overriding legitimate grounds. In some cases, longer retention periods may apply because we are required by law (e.g. under tax and commercial law), or data are required for the establishment, exercise or defense of legal claims.
9 YOUR RIGHTS AND CONTACT
Under the European General Data Protection Regulation or similar law applicable to you, you may be entitled to exercise some or all of the following rights:
1. require (i) information whether your personal data is retained and (ii) access to and/or duplicates of your personal data retained, including the purposes of the processing, the categories of personal data concerned, and the data recipients as well as potential retention periods;
2. request rectification, removal or restriction of your personal data, e.g. because (i) it is incomplete or inaccurate, (ii) it is no longer needed for the purposes for which it was collected, or (iii) the consent on which the processing was based has been withdrawn;
3. refuse to provide and – without impact to data processing activities that have taken place before such withdrawal – withdraw your consent to processing of your personal data at any time;
4. take legal actions in relation to any potential breach of your rights regarding the processing of your Personal data, as well as to lodge complaints before the competent data protection authority;
5. require (i) to receive and reuse the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and (ii) to transmit those data to another controller without hindrance from our side; where technically feasible you shall have the right to have the personal data transmitted directly from us to another controller.
Right to object:
You may be entitled to exercise your right to object, on grounds relating to your particular situation, that your personal data shall be subject to a processing. In this case, please provide us with information about your particular situation. After the assessment of the facts presented by you we will either stop processing your personal data or present you our compelling legitimate grounds for an ongoing processing.