FAQ

See our FAQs below. If your question is not answered here, please contact our customer service.

Company Information

Who are Franke Water Systems?

Franke Water Systems are part of the wider Franke Group. Water systems is one of the 5 major divisions in the group, the other being Kitchen Systems, Coffee Systems, Beverage Systems and Food Services. Water Systems operate in a number of countries worldwide. The UK operation is operated through Franke Sissons. Franke Sissons were W & G Sissons before becoming part of the Franke Group in 2002 and have over 225 years experience in the industry.

What markets do we operate in?

In the UK, we operate in many commercial markets including healthcare with our extensive range of HTM sinks and cleaning units and scrub up troughs and Security with our range of anti-ligature and heavy duty sanitaryware and accessories. Our washbasins, washtroughs and drinking fountains are ideal for schools and the education sector as well as our washroom systems perfect for use in stadiums, leisure facilities, hotels and office establishments. Catering equipment such as sinks and preparation tables also form part of our core range. Whatever the budget, we have an offer to suit.

Why choose Franke Water Systems?

Franke Water Systems manufacture products to the highest standard. In the UK we have ISO 9001 accreditation, we manufacture to all the relevant BS standards. Many of our products can also achieve BREEAM points for sustainable building.

When can I expect my order?

We know how important it is to get products out to you quickly which is why we offer a free next day delivery as standard. Where this is not possible, for example if we dont have the product you require in stock, we will endeavour to get this out to you as soon as possible.

Do I have a local sales representative?

Yes, we have a number of field sales representatives who are available to visit or discuss your project requirements with you.

Contact your local rep here

What other support is available?

We offer a RIBA approved CPD seminar on commercial washroom's available in handy lunchtime 45 minute presentation that our local sales representatives will happily come to your place of work to deliver. Downloadable datasheets are available on most of our products on the website.

 

 

 

Accessories

What’s the difference between Rodan, Stratos and Xinox accessories?

Rodan is the range that has simple design lines. They are easy to install and maintain and offers the best combination of value and function for a complete range of washroom accessories.

Stratos can be identified by its distinctive curved front cover design. The unique InoxPlus anti-fingerprint coating makes it ideal for where both appearance and hygiene are important.

Xinox accessories are the ultimate in high design and style. The award winning products have distinctive features and designs that make them stand out in high specification washrooms. All products have the InoxPlus anti-fingerprint coating.

Which soap can be used in the soap dispensers?

There are many different types of available soaps and as such we are not able to give suggestions for products to be used other than the liquid soap offered by Franke. Please check the ingredients of other products very carefully. Liquids in contact with stainless steel must not be strong acids or salts like chloride, bromide, iodine and similar chemicals. These chemicals in contact with stainless steel can cause corrosion. If your soap dispenser is equipped with a tank cover make sure that it is in place. Evaporating of ingredients can cause aggressive gases which also can be very corrosive. Disinfectants also act very aggressively on the seals of the soap dispensers.

Can disinfectants be used in soap dispensers?

There are many different types of available soaps and as such we are not able to give suggestions for products to be used other than the liquid soap offered by Franke. Please check the ingredients of other products very carefully. Liquids in contact with stainless steel must not be strong acids or salts like chloride, bromide, iodine and similar chemicals. These chemicals in contact with stainless steel can cause corrosion. If your soap dispenser is equipped with a tank cover make sure that it is in place. Evaporating of ingredients can cause aggressive gases which also can be very corrosive. Disinfectants also act very aggressively on the seals of the soap dispensers. If the pump gets damaged by the use of aggressive liquids, a replacement pump can be ordered from your local Franke partner.

Which paper fits into my dispenser?

The Franke paper towel dispensers are designed in a way that the maximum possible amount of paper types can be used. Please note the maximum dimensions that fit into your dispenser. Franke recommends the Franke paper towels (FH68) for the folded paper dispensers; however we don’t currently have an option for the centre feed dispensers.

Which batteries should be used in the accessory and tap ranges?

Franke recommends the use of high quality brand name batteries of the following types: Standard D 1.5 V batteries for paper towel dispensers, Alkaline AA 1.5 V batteries for soap dispensers, lithium CRP2 6 V batteries for taps.

What is the lifespan of batteries?

The lifespan of batteries is dependent on many different factors. Most important is the quality of the batteries used. Tests by Franke have showed that there is a dramatic difference between brand name products and un-branded products. Brand name products had up to ten times the lifespan of cheaper alternatives. Another factor is the amount of usage. Less used batteries have a smaller lifespan, because of the self-discharge. Large temperature-differences and low temperatures also have a negative effect on the lifespan of the battery.

 

Sanitaryware

Why use stainless steel?

Stainless steel is the most durable material for washrooms. Compared to other common used materials like ceramic or composite materials, stainless steel is extremely resistant against vandalism as it’s broadly impact resistant. The material is colour-neutral and can be combined with all other materials and colours. Stainless steel is hygienic and easy to clean. Additionally stainless steel is 100% recyclable and therefore environmentally very friendly.

How should stainless steel be cleaned?

Remove any protective coating as soon as possible after installation. Stainless steel can age with exposure to light and heat. Avoid the use of liquids containing chloride, hydrochloric acids and abrasives. Brushes with bristles made of steel should also be avoided. Franke recommends the use of a wet microfibre cloth and the Franke stainless steel cleaners Twister and Inox-cream. Additionally vinegar diluted with water (20% vinegar, 80% water) can be used. Rinse off with clean, cold water after cleaning to remove the residue of cleaning materials.

Care & Maintenance St/St

Why does stainless steel rust?

Stainless steel can rust if the protecting passive layer on the surface gets damaged by the effects of external factors on the material. This can occur when the surface is in contact with chemicals like bromide, chloride or iodine. Please always use the mounting fixings delivered with the product such as the stainless steel screws and washers. Untreated welding marks can change the colour; this is not rust and does not affect the lifespan of the product.

What’s the Guarantee on Stainless Steel Sanitaryware from Franke Water Systems?

5 years

What do the L / R refer to at the end of some of the product codes?

The L stands for Left and the R stands for right and states where the waste is located on the Waterless urinals or the handing of the drainer on sinks when facing the unit. On the comfort baby change station this denotes the baby change area when facing the comfort baby change station.

What grade stainless steel is used for Franke Water System’s sanitary products such as Urinals, Washtroughs?

The majority of Franke Water Systems products are made from grade 1.4301, Grade 304 Stainless Steel. The formula 18/10 stands for 18% chromium and 10% nickel. This grade of material has a very good level of corrosion resistance. Specific details of grades used for each product are contained within the useful downloadable datasheets available for each product.

What thickness of stainless steel is used?

Most products are manufactured from 0.9 – 1.6mm stainless steel, but going up to 2mm for some of the heavy duty ranges.

Why do Franke Water Systems supply screws and dowels?

The use of wrong materials can cause corrosion when getting in contact with stainless steel. Franke Water Systems supplies stainless steel screws and dowels to ensure that products remain like they should even after their installation.

Why do Franke Water Systems supply mounting fixings for concrete walls?

Concrete walls are the most common surface used for fixing the Franke grab rails. As a special service Franke supplies the screws and dowels for these wall types together with the product. There is however a huge amount of possible wall types and surface finishes and unfortunately we cannot offer fixings for every variety of surface. The correct fixing to the wall is an essential part of the overall product security and this is the responsibility of the installer.

 

Hand Dryers

What types of hand dryers are available from Franke Water Systems?

We have a range of hand dryers suitable for most requirements. As well as a Rodan, Stratos and Xinox touch free hand dryer to complement our accessories ranges, we also have a range of touch free, high powered, sophisticated hand dryers available in various finishes.

Miranit

What is MIRANIT?

Franke Water Systems offer a fantastic alternative to stainless steel with the contemporary and modern MIRANIT washbasins. MIRANIT is a stable compound consisting of approximately 80% natural minerals such as calcium carbonate and quartz as well as approximately 20% of a high-quality unsaturated polyester resin. The stable and fracture-resistant material has a smooth, pore-free and high-gloss exterior skin. The Gelcoat layer that provides the Alpine White colour is easy to clean, impact resistant, non-abrasive and offers good resistance to alkaline and acids. Even water temperatures up to 80°C will not harm the Gelcoat surface. Franke offer MIRANIT washbasins of various size and shape, including children’s products such as the GAMBA and LUNA models or nursery wash basin module or baby change station.

What are the advantages of MIRANIT compared with other sanitary ceramics?

Sanitary products manufactured under the brand name MIRANIT can be classed under the generic term of "cast mineral products". Compared to other cast products such as ceramic sanitaryware, MIRANIT products have the following advantages:

• Higher stability in terms of impact resistance and being shatter-proof.
• Clean shapes with good design and the use of small radii.
• A total length of 3.60 m can be achieved for niche washbasins.
• Damaged surfaces can be mended with special repair kits.

How can MIRANIT be cleaned?

The Gelcoat surface of MIRANIT is dirt repellent and particularly easy to care. In most cases a damp cloth is completely adequate for cleaning the washbasins, multiple washing facilities and cleaning basins. More serious soiling can be removed with mild, non-scouring cleaners. This also applies to colour pencil traces, shoe polish, ink, iodine solution and lipstick. Stains that could result from burning cigarettes, for example, can be removed with a polishing paste. For a sustained shine it is recommended to occasionally rub MIRANIT equipment products with commercially available car polish and then immediately re-polish the treated surfaces. Any damage to the surface can be mended using a repair kit (ZANMW904) with which almost invisible repairs can be accomplished.

For Commercial Washrooms enquiries

For project quotes contact dale.hardy@franke.com

To place an order contact kersten.herrett@franke.com

For accounts/invoice queries contact adam.nunan@franke.com

For product advice contact jacquie.wright@franke.com

For Kitchen Systems enquiries

For kitchen sinks/taps or any other domestic products 

Contact ks-info.gb@franke.com or +44 (0) 1614 366280

Call our Customer Service Hotline International:

Monday - Friday

8:30 am - 5:00 pm