Frequently Asked Questions

Welcome. We regularly receive technical enquiries - plus customer questions about how to clean and maintain Franke products - so this section contains answers to our most frequent queries. If you cannot find the answer to your question, simply contact our Consumer Care team. We look forward to helping you.

You can also view videos of many Franke products on our YouTube/UKFranke channel.

Are all sinks available in left hand and right hand drainer format?

All Franke sinks are available as right-hand or left-hand drainer - where a sink is only available in one format this is always specified on the Specification Sheet and in our brochure. Reversible sinks automatically offer that choice.

Are plumbing kits included?

Generally you will need to purchase a Siphon I, II or III part plumbing kit (depending on the number of sink bowls) when ordering your sink with your retailer. For more information on Franke Siphon Plumbing Kits click here

Can I fit a Waste Disposal Unit in my Franke sink?

Yes. Any sink that has a 3 1/2“ waste (90mm) is capable of having a waste disposal unit connected. For Franke ceramic sinks an Extended Flange is available for Continuous Feed models. If your sink has an overflow you may need to purchase a WDU Overflow Converter, available from our service agents.

You can view videos on Franke Waste Disposal Units on our YouTube/UKFranke channel.

How do I clean the overflow?

Many Franke sinks come with a Hygienic Overflow, which offers versatility for cleaning. Simple removal of the logo plate reveals the overflow aperture for easy, hygienic cleaning. Most Franke sinks have rigid overflow pipes and can be cleaned by pouring boiling water into them. Alternatively use a proprietary cleaner.

How do I apply earthing to a Franke sink?

Despite any regulatory enforcement, in common with many sink manufacturers Franke make provision for a mechanical bond to be made to inset sink models. This is often done by utilising one of the cut-out points for the clips along the length of the clip rail. In the case of sliding clips Franke make a hole at the end of the clip rail length where the bond can be accommodated.

How do I fit undermounted sinks?

This depends on the worktop but we would recommend that you seek professional advice. A template and fixing clips are provided in the box. Some circumstances may allow for fitting a bowl directly to the worktop. Alternatively a plywood template can be made to the size of the sink, which will effectively 'sandwich' the sink flange, when addressed to the underside of the material. We would recommend the use of a sealant between the flange of the sink and the worktop to avoid any water ingress. In all cases you are advised to consult your supplier.

I am thinking of installing an inset stainless steel sink into a solid surface worktop, is there anything I need to consider?

You should take into consideration the position of the overflow in the sink, as your worktop fabricator may need to router out the worktop material to accommodate it. Call our Consumer Care team and we can advise you.

What is the guarantee on Franke sinks? How do I make a claim under the guarantee?

Franke sinks come with a 50 year guarantee against manufacturing defect. 
For more information on Franke Guarantees click here

To enable us to process a guarantee claim, please ensure you provide us with the following information to avoid any unnecessary delay:

  • Full Contact Name, Address and Telephone Number
  • Proof of Purchase (please attach to email)
  • Photographs showing full product and detail shots showing problem

Please complete the relevant form with this information here

Should I use a plastic washing up bowl with my Franke sink?

We would always recommend that you avoid the use of a plastic washing up bowl as this will over time cause the development of regular abrasion marks over the sink's surface.   

Where can I see a colour sample of a sink?

Normally at your local retailer, however if you have difficulty, swatches exist for colour matching. For this service contact our Consumer Care team at Franke UK, click here.

Why have I only received 1 Waste with my 1 1/2 bowl inset sink?

Generally, Basket Strainer Wastes are put with a sink by a distributor when an order is received from a retailer. You should contact your retailer and they will be able to contact their distributor accordingly.

Can I stop my stainless steel sink scratching?

No. Stainless Steel will always scratch (whether it be of Franke's manufacture or competitor) and because of the directional polishing marks on many Franke models the scratching will show up quite dramatically initially. However, with use and cleaning using a proprietary cleaner such as Franke Stainless Steel Cleaner which you can purchase here) the stainless steel will eventually build up a patina over the years and the scratching marks will not be as evident. For more information on cleaning Stainless Steel sinks please click here

What's the best product to use to maintain my stainless steel sink?

Franke Stainless Steel Cleaner is recommended for regular maintenance of stainless steel sinks. This cleaner is easy to apply; just spread a small amount on a damp cloth, and distribute it throughout the sink with minor circular motions. Leave to work for a few moments and rinse with clean water. Afterwards, polish with a dry cloth - the Franke Microfiber Cloth is ideal. You can purchase both these products here.

You can view a video of how to clean your Franke stainless steel sink on our YouTube/UKFranke channel.

How can I remove 'rust spots' from my new stainless steel sink?

Your sink is made from high quality 18/10 chrome nickel steel. That means it’s metallurgically incapable of rusting or corroding in normal household conditions. If rust and corrosion problems do occur, tiny iron particles deposited on the surface will be the culprit. These either come from the water supply or are left behind by wire scouring pads or utensils. It’s essential to clean off these filings and dry the sink thoroughly afterwards. If you let them stick around, they’ll cause rust.  

If you want to remove any rust stains from your products, we recommend using a cleaning agent containing oxalic acid (e.g. Bar Keepers Friend®). Always use mild, non-abrasive cleaning agents such as Franke Stainless Steel Sink Cleaner to remove stubborn stains from your stainless steel and make sure you thoroughly rinse away any cleaning liquids once finished. Oh, one more thing, when cleaning your stainless steel, NEVER USE STEEL WOOL PADS. We, and our stainless steel, thank you in advance.

We would point out that unless the particles are completely removed they will return. It is therefore very important that after cleaning the sink, it is dried thoroughly - a Franke Microfiber Cloth is ideal. This process needs to continue until the problem disappears. The problem is sometimes particularly obstinate to remove and it may take several attempts to restore the sink to its pristine condition.

You can purchase Franke Stainless Steel Sink Cleaner and the Franke Microfiber Cloth here.

How do I best clean my Stainless Steel sink?

Discoloration and most marks on stainless steel are caused by water-borne deposits clinging to its surface. One of the best ways to keep your stainless steel sink in pristine condition is to clean it with a product such as Franke Stainless Steel Cleaner, which can be purchased here. For more information on cleaning Stainless Steel sinks click here

You can view a video of how to clean your Franke stainless steel sink on our YouTube/UKFranke channel.

How do I find out what cut-out dimensions are necessary for my Franke stainless steel sink?

As a general guide, cut inside the overall frame dimension (by inverting the sink on the worktop) by 8mm all round and always use a 20mm (important!) radius at the corners. Cut out sizes are shown on the specification sheet for each sink. If a template is provided, please use that.

Do I need to use special sealant when installing Glass sinks?

Due to the nature of the backing to the glass of Glass Inset Sinks, it is important that an acid free sealant is used when installing the sink in the worktop. This prevents any reaction between the sealant and the backing to the glass. The acid free sealant we recommend – which we believe is available from Screwfix – is made by Dow Corning® and is called DOW Corning® 799 Glazing. Please refer to the installation instructions enclosed with the sink for more information.

How do you determine the capacity of the sink?

The 3 basic measurements for comparing sink sizes are:

  • Depth – distance from the top of the rim to the bottom of the sink next to the waste
  • Taper – inward slope of each side of the sink from rim to bottom
  • Radius – measure of the bowl’s corners & bottoms where the sides and bottom meet

The deeper the bowl, the straighter the slope and the tighter (smaller) the radius, the more capacity there is in the sink.

How do I best clean my Fragranite Sink?

Your Franke Fragranite sink is manufactured to the highest possible standards. To maintain its good looks, Franke suggests you follow these guidelines.

Franke Fragranite Sinks are extremely durable and non-porous making them long-lasting and very hygienic. This also means cleaning them is quite simple too. Most deposits can be removed with soap or detergent and hot water followed by a clean water rinse. 

Clean off heavy staining liquids such as dyes and vegetable juices as soon as possible. Then remove any remaining marks using Franke Coloured Sink Cleaner which can be purchased here

It is also good practice to then dry the sink with a soft cloth - such as a Franke Microfiber Cloth - as otherwise limescale can build up on the surface. You can purchase a Franke Microfiber Cloth here.

Avoid the use of a plastic washing up bowl however as this will over time cause the development of regular abrasion marks over the sink's surface.  

For more information on cleaning Fragranite please click here.

You can view a video of how to clean your Franke Fragranite sink on our YouTube/UKFranke channel.

How do I knock out a taphole in a Fragranite inset sink?

1. Ensure colour sticker is in centre of pre-formed taphole
2. Follow the description line drawings shown on the template, or:

3.1 Take sink out of box and rest the sink vertically against your legs with the face of the sink facing outwards and ensuring the taphole is for the correct hand drainer (take care not to damage the edge of the sink in the process);
3.2 Take a centre punch and place on the centre of the colour sticker;
3.3 Strike the punch hard with a hammer - this will result in the core of the tap hole being knocked out;
3.4 Finish off using the ball of the hammer and using a round file.

How do I best clean my Ceramic Sink?

For day-to-day care, all you need is water and a damp cloth such as a Franke Microfiber Cloth. A fast and easy way to remove water marks, grease or soap scum deposits, is with Franke Coloured Sink Cleaner, or with a proprietary bathroom cleaner such as Ajax or Flash liquid spray, or similar products found in your supermarket.

Franke Coloured Sink Cleaner and the Franke Microfiber Cloth can both be purchased here

How do I knock out a taphole in a Ceramic inset sink?

Only drill Tap hole FROM TOP FACE

1. Decide on the pre- punched tap holes you require.
2. Measure to find the centre of the pre- punched tap hole required and cover the area with masking tape.
3. Using a centre punch, crack the glaze in the centre of the required hole.
4. Using a No. 8 masonry drill, carefully drill a small pilot hole from the top. NB. Only drill one small hole
5. You can then proceed to enlarge the hole to the required size by carefully using your hammer with the centrepunch.

How do I best clean my Tectonite Sink?

Due to its unique coating, Tectonite sinks are resistant to all common liquids etc that are used in the kitchen (tomato sauce, vinegar, red wine etc.). The sink can be cleaned using Franke Coloured Sink Cleaner which can be purchased here, and a sponge or cloth. For more information click here.

What is Tectonite?
  • Tectonite is a combination of three elements:
  • SMC (Sheet Moulding Compound) a glass fibre, polyester based, carrier material;
  • Chemically fused 3rd Generation PiMC (Powder In Mould Coating) which gives the sink its colour, heat-, scratch- and wear and tear resistance;
  • Unique texture which gives the sink its granite look.
  • The sink is made by hot compression moulding with hydraulic presses.
How heat resistant is Tectonite?

Tectonite can withstand temperatures of up to 300°C. Despite the fact that Tectonite is very heat resistant we always advise to use a coaster when putting a hot pan on the sink.

Can all taps be used in conjunction with a combi boiler?

Not necessarily. You are advised to check with the manufacturer.

Can I still get spare parts for discontinued taps?

Contact our service agents - click here for more information.

How can I prevent my tap 'flexing' on my stainless steel sink?

Occasionally a heavy tap can 'flex' on some large stainless steel sinks. This can be rectified by your tap being braced, and it is not unusual for people to have this kind of problem with a stainless steel sink, and is not a problem emanating from the sink or tap being defective in any way.

To brace the tap, you either need a piece of wood or chipboard which can be screwed across the underside of the worktop cutout and the existing tap can be fixed through a hole in this, or you can utilise a tap brace. In this way the tap is effectively secured to the underside of the strut and not to the underside of the sink, and this reduces any tendency for the sink to flex when the tap is turned on or off.

Franke also produce a patented Tap Brace which will provide a solution to the problem of 'flexing' of heavy taps on some stainless steel sink models. Fitting directly to the worktop, the tap brace has a variable collar which fits all models of taps. You can purchase the Franke Tap Brace here

How do I best clean taps?

Refer to the installation instructions enclosed with your tap. You can download a PDF of the instructions here. Use only a soft cloth and mild detergent. For more information on cleaning your tap click here

Clean using hot soapy water.

Avoid using scourers or abrasive materials.

We recommend using our Franke Tap Cleaner together with Franke Microfiber Cloth to clean Franke taps. You can purchase these products here

Simply spray Franke Tap Cleaner onto your tap, leave to work for a few moments, then wipe with a Franke Microfiber Cloth

Never apply abrasive detergents, disinfectants or products containing alcohol, hydrochloric acid or phosphoric acid. 

You can view a video of how to clean your Franke tap on our YouTube/UKFranke channel.

How do I remove a spout on a Franke tap?

Tap spouts are most commonly removed by:

1.Undo the grub screw at the back of the tap
2.Unscrew the collar at the joint with the body
3.Located lug in bayonet

Is water pressure critical when I choose a particular Franke tap?

Flow rate can be affected particularly on the hot side of traditional vented plumbing systems. We do not recommend ceramic disc taps where there is less than 4 metre head of water. For combi boiler installations check with the manufacturer. For more information on flow rates click here.

I've heard that ceramic disc mechanisms never go wrong. Is this true?

Operationally ceramic discs can last for the life of the tap. However, mechanisms can be affected by water borne particles or hard water. To obtain replacement valve mechanisms contact our service agents.

What dimension of tailpipes do Franke taps have?

Check the specification sheet for your particular tap. Generally they are 15mm.

What is the guarantee on Franke taps? How do I make a claim under the guarantee?

Normally this is 5 years on the valve mechanisms and 1 year on the finish of the tap. Click here for detailed information on tap guarantees. Guarantees valid only on products placed and used in normal domestic situations.

To enable us to process a guarantee claim, please ensure you provide us with the following information to avoid any unnecessary delay:

  • Full Contact Name, Address and Telephone Number
  • Proof of Purchase (please attach to email)
  • Photographs showing full product and detail shots showing problem

Please complete the relevant form with this information here

Where can I see a sink/tap similar to the one I am considering?

Simply click the WHERE TO BUY link shown on each page of our website. Before visiting however, please contact the retailer to check availability of the product.

What does 'SilkSteel PVD' finish mean?

PVD means Physical Vapour Deposition. This is an industrial process that provides a very resilient and robust finish to the tap, giving it a coating-like appearance.

Will my SilkSteel tap match my silk finish stainless steel sink?

Franke taps are designed to complement Franke sinks, and not necessarily match exactly. SilkSteel taps will complement brushed finish appliances such as an oven and hob in your kitchen. Franke stainless steel taps such as the Eos, Panto and Valais will be a very close match to a stainless steel sink.

I have moved house – why does the water taste and smell different?

The makeup of water (including the levels of chlorine) varies from area to area and this will mean that the water may taste or smell slightly different from the water that you were used too. Another reason may be due to our having to alter the treatment process slightly depending on the weather, demand and time of year. These factors all affect the levels of chlorine that we must add to the water which in turn will slightly affect the taste and smell.

Why does my water taste salty?

Incorrectly installed water softeners, fitted to washing machines for example, can cause salty tastes and contaminate the drinking water supply. Do not drink water from water softeners because it contains high levels of salt – you should always use a tap with unsoftened water for cooking and drinking.

Why does my water have a TCP / Metallic taste?

There are several possible causes of unusual tastes or odours in water:

TCP tastes can occur when the internal stop tap has been operated to carry out any work, or if the tap is operated after many years of not being used. Washers can start can start to degrade over time and cause TCP taste and odour problems. However this applies more to properties where the internal stop tap is more than a few years old and is seldom or never used.

Since TCP like compounds are formed when the chlorine reacts with plastic or rubber, this sometimes means that the TCP taste is more noticeable when the Chlorine level is highest. Although Chlorine is added to water continually a demand for water can mean that it may sometimes have a higher level of chlorine in it, for example, in the morning or when you get home from work.

For more information please download the PDF.

What size taphole cut out do I need for my Franke tap?

Most Franke taps require the industry standard taphole cut out size of 35mm diameter. There are several exceptions to this as follows:

  • Bridge & Bridge Lever - tap requires 2 x 25mm diameter tapholes
  • Olympus Side Spray - tap requires 1 x 35mm taphole, side spray requires 1 x 30mm taphole
  • Augusta 3 Hole Tap - require 3 x 28-32mm diameter holes for spout + 2 handles
  • Franke FilterFlow Mini - requires 1 x 20mm diameter taphole
  • Franke FilterFlow Hand Spray - tap requires 1 x 35mm taphole, hand spray requires 1 x 30mm taphole
  • Soap Dispenser - requires 1 x 25mm diameter hole
Where can I obtain additional or replacement accessories?

You can easily obtain additional or replacement accessories for your Franke sink, simply click here

Why should I use Franke Accessories?

Franke accessories can help keep your kitchen and prep area clean and organised, adding to the enjoyment of the food preparation. Greater efficiency in your efforts is the result of the customisation of the chopping boards, strainer bowls etc to each unique sinks design. For more information on Franke accessories click here

How do I care for my Glass Chopping Board?

Please note the following points:

Place the foodstuff to process in the middle of the chopping board, not on the side. The chopping board might tip if pressure is applied to one side only.

Do not use knives made of ceramic material as this may cause damage to the surface.

The chopping board consists of tempered safety glass and is more shock and heat resistant than ordinary glass products.

Do not expose the chopping board to temperatures below 0°C or over 80°C. Do not use the product on hot plates or in ovens, microwaves, freezers or dishwashers.

Cleaning and care:

Normal staining can be removed with soap and water. Tenacious staining of the worktop should be removed with a glass rubber and then treated with a mild detergent.

Do not use cleaning products for glass ceramic hobs as these products should not come into direct contact with foodstuff.

Do not use abrasives (liquids or sponges) or aggressive detergents such as cleaning spray for ovens, bleach or other chemicals.

Franke is not liable for damage caused by improper or unsuitable use and non-compliance to the above cleaning instructions.

How do I care for my Hygenia Food Preparation Platter?

The Hygenia Chopping Board is made of Polyethylene, is extremely durable, and is capable of being washed in the dishwasher. It is heat resistant up to a maximum of 100°C, however under certain circumstances very hot utensils may brown the surface. As an oil based product it is not scratch resistant, and the surface will abrade over time.

How do I care for my Wooden Food Preparation Platter?

Wood is a natural product it is therefore subject to absorbing moisture, and if the quantities of moisture are not equal on both sides it can bow especially so when the product is first used.

However, this can be corrected by wetting the board on both sides and leaving it to dry overnight on a flat surface with the convex side uppermost. This is most conveniently done with the board placed over the bowl.This enables the warp to drop out and as the board gets more use it will eventually stop warping. We also recommend occasional oiling of the board with a good quality vegetable oil, to make the surface more water-resistant. Do not put the board near a heat source and do not put it in direct sunlight to dry.

How do I care for my plastic coated Drainer Basket?

The life of the basket very much depends on the type of use it receives, and we notice that some customers choose to use the basket in the sink for washing-up purposes (for which it was not designed). If the basket is used in this way its life is considerably shortened due to the constant immersion in hot water. This softens the plastic coating which then becomes susceptible to piercing by sharp objects such as knives, forks etc. When water penetrates onto the metal frame it rusts and subsequently the plastic coating cracks and breaks away and if used in this manner it does mean that the life of the basket is considerably shortened.

How do I solve clogging Issues with my soap dispenser?

You may wish to add water to thicker concentrated liquid soaps, in a 1/3 water to 2/3 ratio to reduce the possibility of clogging. Regular cleaning of the soap dispenser is also recommended.

What kind of soap should I be using in my Franke Soap Dispenser?

You should avoid anti-bacterial soaps, as these can cause corrosion of your dispenser over time. 

Instant Boiling Water Taps
I’m about to install an Instant Boiling Water Tap – are there any simple guidelines to follow so I can avoid any future potential product issues?

We have found that we come across three or four main issues affecting boiling water taps, that if avoided on installation would mean happier customers.

We’ve put together a simple guide which we hope you’ll find useful, and help prevent any future ‘product issues’.

Click here to view the guide.

Is the water from a Minerva or Omni really 100°C?

Yes. For Minerva, the water is stored under pressure at 110°C in the heating tank and is boiling (100°C) when it leaves the spout.

Omni’s boiler stores water at 105°C – ensuring that the water is truly boiling – at 100°C when it leaves the tap’s spout. Many of the hot water taps available – often described as ‘kettle hot’ or ‘near boiling’, do not dispense boiling water at 100°C – so it is worth double-checking a hot water tap’s technical specification prior to purchase.

Can I replace my existing tap with a Minerva or Omni tap?

Yes. As the Minerva and Omni taps fit in a standard 35mm tap hole, they can be retro-fitted to replace an existing tap.

You can view videos of Franke Minerva and Omni taps on our YouTube/UKFranke channel.

Do I need to pay to have a separate taphole cut in my granite worktop to install the Minerva or Omni tap?

No. The Minerva and Omni taps can be installed in a standard 35mm diameter tap hole.

Will I still need to use my kettle?

No, using a kettle will be a thing of the past and you will wonder how you ever managed without an Omni or Minerva Instant Boiling Water Tap!

Can I position the boiling water lever to suit left or right handed operation?

The Minerva Original, Minerva Irena and the Omni tap models can be installed with the boiling water handle either to the left or the right side. We recommend that you position the spout opposite to the boiling water control when operating, bearing in mind the position of your sink bowl(s) and whether you are left or right handed. There is a Franke logo positioned on either side of the tap body, and there is no grub screw.

The Minerva Helix and Minerva Mondial must be fitted with the boiling water handle on the left.

What safety functions do the Minerva and Omni taps have?

The Minerva 3-in-1 tap has a safety button fitted in the boiling water handle which needs to be activated to operate the boiling water function. When this button is released the handle closes automatically and shuts off the supply of boiling water. As you would expect when dealing with boiling water, sensible precautions need to be taken when operating the boiling water function.

The Omni 4-in-1 tap has 3 safety functions on the lever which operates the boiling water:

  1. A red lever locking clip:
    This prevents the boiling water lever from being used.
  2. A lever interlock:
    The lever is spring loaded. It must be pushed down and held in position before it can be operated.
  3. Spring loaded automatic shut-off:
    If you release the handle it will spring back automatically and shut off the boiling water.
What is the function of the filter cartridge supplied with the system?

The primary function of the Franke 07 filter, supplied as standard with the Minerva system, is to protect the heating tank from the build-up of limescale deposits and remove chlorine to improve the taste and odour of the boiling water.

The Franke 08 filter cartridge supplied with the Omni system has been specially formulated to do two jobs: provide high quality drinking water and protect the boiler. The Franke 08 filter cartridge will remove sediment, chlorine and a range of unwanted chemical contaminants and protects the boiler from the effects of limescale and corrosion.

Other filter cartridges are available for specialist applications. For more information visit

How often will the filter cartridge need replacing?

The Franke 07 filter cartridge supplied with the Minerva system should be replaced every 6 months to maintain your guarantee. Routine replacement of the filter cartridge is particularly important in hard water areas to prevent limescale forming and potentially damaging the heating tank and the tap.

The Omni’s Franke 08 filter cartridge must be replaced every 6 months to maintain your system’s guarantee and ensure consistent performance.

The Omni tap features a cartridge change indicator. It illuminates and flashes red to indicate it is time to replace the filter cartridge. The indicator system requires 2 x AA batteries.

The Franke 08 filter cartridge has been specially formulated to do two jobs: provide high quality drinking water and protect the boiler. The Franke 08 filter cartridge will remove sediment, chlorine and a range of unwanted chemical contaminants and protects the boiler from the effects of limescale and corrosion.

Other filter cartridges are available for specialist applications. For more information visit

Please note that only genuine Franke filter cartridges must be used. Failing to do so will void your Minerva or Omni guarantee.

How much space do I need to install a Minerva or Omni system?

Due to the compact design of the Minerva system – 550mm x 211mm x 142mm high - it will fit comfortably inside a standard 600mm kitchen cabinet. Where space is at a premium the heating tank can be installed in the kick space behind the plinth of the cabinet, but bearing in mind that it will be necessary to provide convenient access to operate the tank reset button.

The Omni boiler and filter system will fit comfortably into a standard kitchen unit. The boiler measures just 352mm high x 182mm wide x 233 deep. The filter housing is similarly compact and is simply attached to the side of the kitchen cupboard. An additional 80mm clearance must be allowed above the top of the boiler for the various hose connections. Longer hoses are available at extra cost if required.

Please contact Franke FilterFlow on 01603 875 468 or email

What electrical supply is required to power the system?

The Minerva boiler and Omni boiler are both designed to be connected to a standard domestic 220/230 volt 13 amp supply, and come complete with a power lead for plugging into a standard 13 amp wall socket.

What are the minimum and maximum water pressures?

To operate correctly the Minerva heating tank requires both the hot and cold mains water pressure to be minimum 2 bar (29psi), maximum 4 bar (58psi). On no account should the water pressure exceed 4 bar (58psi) or the pressure relief valve will bypass and dispense cold water. We recommend that a professional plumber is employed to measure the water pressure at a low demand period. It is preferable for the hot and cold supply pressures to be equal.

For Omni, the hot and cold water pressure should be between 1.5 bar (23psi) 5 bar (75psi).

If the water pressure is above the maximum of 5 bar, a Pressure Reducing Valve should be installed in the water supply to the heating tank. A suitable Pressure Reducing Valve can be purchased from any plumbers merchant or online at

If you unsure about water pressure we recommend that you engage a qualified plumber.

Is the Omni system compatible with gravity-fed plumbing systems?

For a satisfactory performance the Omni requires a minimum water pressure of 1.5 bar (23psi). It will work on a gravity fed hot water system but you are unlikely to be happy with the flow. If your hot water pressure is too low we recommend that you install a suitable booster pump.

If I used all the boiling water, how long would the boiler take to recover?

The Minerva tap will dispense up to 47 cups of 100°C boiling water per hour with a recovery time of 15 minutes from empty.

The recovery time for Omni is 10 minutes after drawing off approximately 8 cups of boiling water.

Is a Minerva or Omni cheaper to operate than my normal kettle?

Boiling a kettle can be a waste of water and time; the Minerva 3-in-1 Tap is effectively insulated and unlike a kettle there is no waste of boiling water, meaning less energy used and savings in water and electricity.

  • Output per day (Watt): 15.6
  • Output per year (kWh): 136.7
  • Usage (kWh) (equiv. 1.551 per day): 59
  • Total Usage (kWh): 195.7
  • Total Cost (kWh = 0.215): € 42.07

Due to the high-tech nature of its construction the Omni 4-in-1 Tap is highly energy efficient and consumes very little power. Leave the Omni on standby for 24 hours and it will cost just 2.3 pence (based on tariff of 14p/kwh). Making the equivalent of 10 mugs (300ml a mug) of boiling water a day will cost as little as 10 pence in total.

My fitter has plugged in the Minerva tank and switched on the power supply before filling it with water and tripped the safety override; what can he do?

The Minerva tank is fitted with a safety device that will shut-off the boiling water if the tank is switched on without water, or there is a power surge. The hot water flow can be restored by operating a reset button, located behind a white plastic cover, on the front of the tank (opposite side to where the braided inlet and outlet hoses are connected).

Disconnect the Minerva tank’s electrical power supply. Operate the boiling water handle on the tap to check that the tank is full of water. Use a small screwdriver to remove the white cover to reveal the button in the recess. Press the button firmly with the flat end of a pencil until you hear a click to reset the tank. Replace the white cover.

Switch on the power supply and allow 20 minutes for the tank to reheat before use.

How do you operate the Omni filtered cold water and the filtered boiling water?

Operating the Omni's filtered boiling and filtered cold water couldn’t be easier. To dispense boiling water simply depress the lever, hold it down and rotate it against the spring pressure. To dispense cold filtered water it is not necessary to depress the lever, you simply rotate it in the opposite direction. The Omni’s patented design ensures that all the tap’s functions are mechanically activated and do not rely upon complicated and/or expensive electronic controls. 

You can view videos on our YouTube/UKFranke channel.

Is the Omni easy to install - will I need to buy other bits and pieces?

When designing the Omni great attention was paid to making it easy to install. No specialist tools are required. Given that there is a convenient electrical plug socket, a competent professional will be able to install and commission an Omni system in 2 hours or less. 

The Omni is supplied complete with everything needed for installation, including a filter unit. The only possible additional part that would be required is a pressure reducing valve in the event that you water pressure is excessively high i.e. 5 bar (75psi) or above. A suitable pressure reducing valve can be purchased from any plumber’s merchants, or online at

Is the Omni tap finish durable?

Yes. The surfaces of the Omni tap are manufactured from solid, premium grade, “High Shine” stainless steel and are therefore virtually indestructible. Most taps are made from brass with a plated surface finish which is generally less durable and difficult to maintain.

Does the Minerva or Omni tap get hot in operation?

The Minerva 3-in-1 Tap has an insulated spout and operating handle. 

For the Omni 4-in-1 Tap, apart from the tip of the spout the surfaces of the Omni are safe to touch as they are not in direct contact with boiling water. 

Can I install an Omni if I have a water softener installed?

Yes, however the softened water must only be used for the hot and cold supply, not to supply the filtered cold and filtered boiling water. 

Does the cupboard you are putting the Omni boiler in need to be ventilated?

Not usually. It would only be necessary should the cupboard be tightly sealed. Improving the ventilation is simply a matter of drilling a few holes in the back or base panel of the cupboard. NB The boiler must be installed upright, ie it cannot be fitted on its side.

My Minerva tap is spluttering and spitting, is this normal?

The Minerva 3-in-1 tap dispenses boiling water at the outlet of the spout and, as a consequence, there will be some splutter, steam and noise. This can be quite off-putting at first, but any concerns are quickly dispensed with once the simple technique for operating the boiling water is understood.

Please visit the Minerva section of our website to see how the tap should dispense boiling water.

You will see the operator rotate the tap handle carefully to run off the lag of non-boiling water until the water starts to steam; they then stop, put the receptacle completely over the end of the taps spout and continues to dispense the boiling water, at the same time gradually lowering the receptacle. Adopting this method ensures all of the boiling water is contained and prevents any splashing your hands. 

I live in a hard water area, is this a problem?

MINERVA 3-IN-1: Like any kettle this depends on how hard the water is in a particular area. If you have a particular issue with limescale, you can contact Franke FilterFlow on 01603 875 468 to get another Inline Filter or a replacement type of filter that will do the job of reducing limescale. 

OMNI 4-IN-1: Hard water affects over 50% of the UK, but it is still variable within those areas. The Franke 08 filter cartridge that is supplied with an Omni system has been especially formulated to protect the boiler’s heating element from the adverse effects of limescale. This is why it so important for filter cartridges to be replaced every 6-9 months, depending on usage.

What is the guarantee period? How do I make a claim under the guarantee?

On the Minerva 3-in-1 system, the guarantee period is 2 years on the Heating Tank and 2 years on the Tap from date of purchase.

Omni 4-in-1 systems have a guarantee period of 3 years from date of purchase. 

Guarantees valid only on products placed and used in normal domestic situations.

To enable us to process a guarantee claim, please ensure you provide us with the following information to avoid any unnecessary delay:

  • Full Contact Name, Address and Telephone Number
  • Proof of Purchase (please attach to email)
  • Photographs showing full product and detail shots showing problem

Please complete the relevant form with this information here

Can I install an Omni or Minerva system in a work environment such as an office?

The Omni and Minerva systems are only suitable and guaranteed for use in a domestic kitchen environment. A domestic installation would refer to either a home with single occupancy or a family environment. 

I am going on holiday – what should I do?

MINERVA 3-IN-1: Simply unplug the Heating Tank whilst you are away. On your return, plug the unit back in and turn on the boiling water tap to drain the water from the tank. Once the tank has refilled and heated (22 minutes) the tap can be used in the normal way.

OMNI 4-IN-1: Simply turn off the power switch on the tank, then turn the water supply off by rotating the shut off valve by 90º. On your return from holiday, simply turn the water supply back on, then switch on the power switch on the tank. We recommend allowing 15 minutes to let the tank get back up to temperature, then flush through the tank of water once. Allow tank to refill and heat back up. The product is now ready for use.

What is the Minerva Tundish and what does it do?

The Minerva Tundish is a plastic cup which hooks on to the pressure relief valve. Its job is to catch the drips from the Pressure Relief Valve, and it is also a water trap to prevent any unpleasant odours escaping from the sink waste. The Minerva tank is sealed, so it is supplied with a Pressure Relief Valve to allow it to vent. Once the tank is switched on and the water begins to heat, steam is created and the pressure starts to build. Once that pressure reaches 5 bar, the Pressure Relief Valve opens to relieve the pressure. The steam condenses on the end of the Pressure Relief Valve and drips into the Tundish. The Tundish is connected to the sink waste so the water can run to drain.

A common after sales issue is when installers or customers observe that the pressure relief valve has water constantly dripping or running into it. If that is the case, then the reason for it is as follows: The Pressure Relief Valve should not constantly release water. It will constantly drip for the first 20 minutes after the tank is switched on, it should then only periodically drip, either after you’ve drawn off some water, or just every now and then when the tank needs to come back up to temperature. If the Valve is constantly dripping or running then the cause usually high water pressure – water pressure exceeding 5 bar will cause the Valve to constantly release water because it is designed to open at that pressure. We recommend checking the water pressure with a gauge, and if it is near 5 bar fitting a pressure reducing/limiting valve fitted and limit the pressure to 3 - 4 bar. Pressure reducing valves are available from any good plumbers merchant and if high pressure is the problem then fitting one will solve it.

Vital Capsule Filter Taps
What are some of the benefits of Vital Capsule Range?

The Vital Capsule Filter system gives you 500 litres of the purest drinking water can be dispensed through the patented Vital filter capsule, before a discreet LED light tells you that the filter needs changing. This is done in seconds, with a simple twist and turn of the capsule housing.

  • HYGIENE : purified water without the risk of bacterial growth (the case with the filter jugs that must be kept in the refrigerator).
  • ENVIRONMENT : Elimination of the need for plastic bottles.
  • SAVINGS : an investment amortized in a few months and a drastic reduction in the cost of water.
  • SPACE SAVING : no installation required in the kitchen cabinet (no tools required).
  • TIME-SAVING : no need to wait, purified water is available instantly.
  • CONVENIENT :   no carrying and storing of bottles of water.

Nanofiltration allows the retention of all dissolved pollutants, whether biological, organic or mineral. Benefits include:

  • Removes 99.9% of bacteria
  • Removes 99.9% of viruses
  • Filters out rust and sediment
  • Filters out microplastics
  • Removes tastes and odours
  • Hygienic
How many filters are supplied with a Vital Capsule Tap?

Your new Vital Capsule Filter Tap is supplied with one filter cartridge, which should last an average of 3-4 months. Replacement filters are available to purchase from Central Services.

How do I know when the filter cartridge needs to be replaced?

Vital Capsule Taps have an LED light to indicate when the filter needs to be replaced. A green light indicates that the filter cartridge is working. A red light indicates that the cartridge has filtered 450 litres, and it should be replaced as soon as possible. A flashing red light and reduced flow indicates that the cartridge has filtered 500 litres and needs to be changed.

The timer is powered by a CR2032 battery (lifetime 3 years).

How do I replace the filter cartridge?

Unscrew the filter housing and remove the old cartridge. Insert new cartridge, screw the filter housing back into place. Reset the electronic timer button. After flashing for 3 seconds, your filtered water is ready to be dispensed.

If you have mispaced your reset key, replacements can be purchased from Central Services.

How does the filter work, and what does it remove from the mains water?

The Vital Capsule system has the smallest and first filter cartridge that combines bionic membrane and active carbon:

PRE-FILTRATION : a first filter captures the large impurities and holds them back.

MEMBRANE : thanks to nanotechnology, a 0.06mm membrane covered with a fine nylon mesh filters the smallest particles, and even bacteria.

ACTIVE CHARCOAL FILTER : It captures all dissolved impurities, such as chlorine. This technology is a natural physical process that has been proven for decades.

PURE WATER : after passing through this multiple circuit, it flows with a simple movement of the hand  into your glass.

All Vital taps are supplied with a High-Performance filter as standard, but for those rare occurrences where an enhanced water flow rate is required, Franke have developed the High-Flow filter which is a superb alternative providing continuous high flow rates in areas where the High-Performance filter can get congested prematurely due to excessive sediment contamination in the water.

The High-Flow filter has a mesh size that is 20 times finer than ordinary household filters. As a result, rust, dirt and fine sediments are filtered out for cleaner water. Please note, the High-Flow filter does not remove microbial cysts, microplasts, bacteria & viruses.

I have just changed by filter cartridge but there seem to be black bits in the water at first - why is this?

This is nothing to worry about. Along with some air, the first water through a new cartridge flushes out some dust in the activated carbon filter.

What size taphole is required for each of the Vital Capsule Tap models?

The Vital Capsule Filter 3-in-1 J-Spout and Semi-Pro models require an industry standard taphole of 35mm. 

The Single Dispense model is designed to take advantage of a soap dispenser hole of 22mm, but there is an adapter kit for a 35mm hole included.

What flow rates are achievable on the filtered water, and what is the operating pressure?

The flow rate of the filtered water is 2 litres per minute at 2 bar., and 3.5 litres per minute at 3 bar. 

Vital Capsule Taps operate between 0.7 bar to 6.8 bar pressure.

When I first turn on my filtered water, the flow initially seems poor. Why is this?

When the filter tap is first turned on, air has to be pushed out of the filter before the water flow is established. This is perfectly normal and not something to be concerned about.

Is there a Chiller unit available?

Yes, there is a Vital Capsule Range Chiller Unit available. The chiller is a compact, stainless steel design, is silent to run, and is simple to install.

The unit measures 34.5h x 19.5 w x 29d cm, and has a capacity of 2.5 litres. The operating temperature of the chiller is 5-12 degrees, and it takes approximately 1 hour to chiil from being turned on initially. 

What is the power consumption of the Chiller?

The power consumption is 173 Wh/day which is equivalent to 0.173 kWh/day. Annually this is 63kWh. The cost per year would be 63 x 0.236p = £14.87.

(Average price of unit of electricity in the UK from

Will I save money on buying bottled water?

The Franke Vital capsule system saves around £453 per year for an average family because:

The average 4 person household consumes 3,000 litres of water per year. At an average mineral water price of £0.45 per litre, this yields costs of £1350 per year versus £150 per year for 6 Vital filter capsules.

What is the guarantee period? How do I make a claim under the guarantee?

Vital Capsule Taps are guaranteed for 1 year on the finish, and 5 years on valves, with 3 years on the filter light battery. The Chiller unit is guaranteed for 2 years. 

To enable us to process a guarantee claim, please ensure you provide us with the following information to avoid any unnecessary delay:

  • Full Contact Name, Address and Telephone Number
  • Proof of Purchase (please attach to email)
  • Photographs showing full product and detail shots showing problem

Please complete the relevant form with this information here

Stainless Steel Worktops
What shape of Stainless Steel Worktop is available?

The only limit is your imagination! A wide range of premium Franke undermount sinks can be welded into the worktop; integrated gas hobs are available in options of 1, 2, 4 or 5 burner versions; and Mythos 2gether or Mythos Hob Extractor can be ordered with the worktop. Cut-outs for other brand induction hobs can be prepared, inset or flushmount. Full specifications and dimensional drawing will need to be supplied by the retailer.

What size gas hob can I specify?

You need to consider your cabinet size to ensure it will accommodate the number of gas burners you choose. 

Where can I see samples of the different finishes... and what sort of price can I expect to pay for a Stainless Steel Worktop?

You can find retailers with Franke Stainless Steel Worktops (and/or individual samples of the different finishes) using the Where to Buy section of our website hereDue to the wide range of finishes, thicknesses and options available, we recommend that you talk to your retailer in the first instance. 

How can stains be avoided?

Stainless steel worktops are not totally stain resistant. The Franke PearlFinish is our most stain resistant, however, in all cases, we recommend quickly removing liquids and food products that could stain if left in contact with the worktop for prolonged periods of time. Examples of such substances are tea bags and foods or liquids with strong natural or artificial colours such as beetroot, turmeric, red wine etc. Stains can be easily removed by applying Franke Inox Cream. Work the cream into a paste with water, leave to agitate on the surface for a few minutes, remove with a damp cloth and polish with a microfibre cloth. Always clean in the direction of the grain. If you have a NatureFinish worktop, you can use a more abrasive cloth for cleaning. We cannot guarantee that stains will be removed if they have been left untreated for a prolonged period of time. Remember, too, that acidic substances may also cause discolouration on your worktop. You can find more information on how to clean Stainless Steel Worktops here

You can purchase Franke Inox Cream here

Will the material rust?

Franke stainless steel worktops are made of 72% iron, 18% chrome & 10% nickel. This composition makes it resistant to corrosion and rust. If there are some rust marks they will be from other sources – they can be removed with Franke Inox Cream. You can purchase Franke Inox Cream here

What are the best cleaning products to use on my Franke Stainless Steel Worktop?

For daily cleaning use a damp cloth with some washing up liquid. For intensive cleaning use Franke Inox Cream. You can purchase Franke Inox Cream here.

What kind of cloth/cleaning pads can be used?

Any kind of cloth which doesn‘t have an abrasive surface - a Franke Microfibre cloth is ideal. Caution – for NatureFinish you can use the abrasive side of a scotch brite pad to remove stains. Always clean within the grain. Your can purchase a Franke Microfibre cloth here. 

How can water marks or fingerprints be removed?

Clean and dry your worktop with a microfibre cloth. If needed you can use a vinegar-based cleanser. You can purchase a Franke Microfibre cloth here.

How can scratches be avoided?

BandFinish & WhirlFinish can scratch very easily. The surface will develop its own patina over time. To avoid scratches, always use a pot stand or trivet or chopping board where necessary. You can purchase a Franke Rollamat here.

Can hot pans damage the worktop if placed directly on the worktop?

Whilst our worktops are heat resistant, we recommend you use a pot stand, trivet or Franke Rollamat to protect your worktop and keep it looking tip-top! You can purchase a Franke Rollamat here

Franke FilterFlow
What does the Franke FilterFlow system remove?

Your Franke FilterFlow system will remove and reduce a wide range of possible contaminants from tap water. These include –

  • Chlorine
  • Harmful bacteria and cysts eg Cryptosporidium, Giardia
  • Heavy metals eg lead
  • Other chemicals eg pesticides, herbicides
  • Dirt, sediment, rust and other debris 
Will I really be able to tell the difference?

Absolutely! Everyone’s water is different, but most people can taste the difference between tap and water filtered using a Franke FilterFlow system immediately. Odours and unpleasant tastes will be gone, sediment, rust or other kinds of dirt will have been trapped by the ceramic in the filter system’s cartridge and you will have protection against harmful bacteria and cysts. It is likely that you will find tea, coffee and other hot drinks much more pleasant. But most importantly, you will enjoy the peace of mind that comes from drinking water that is refreshing and just as nature intended it.

How does the Franke FilterFlow system work?

Whatever style of tap you choose, your Franke FilterFlow system will have a stainless steel or durable ABS cartridge housing, which is fitted in the cupboard underneath your kitchen sink. Inside the housing is the unique Franke FilterFlow 03* filter cartridge, which is made from ceramic and carbon. When you use your tap, cold water is diverted through the filter cartridge, removing a wide range of possible contaminants. The filtered water is then ready to be dispensed via your tap.

The cartridge’s ceramic outer shell works to trap dirt, sediment and some types of harmful bacteria – some so microscopic that they are invisible to the human eye. Meanwhile, the cartridge’s inner core of carbon tackles unpleasant odours and tastes – for instance, chlorine.

Ceramic and carbon are proven filtration media and have been used safely for many, many years to effectively filter and cleanse water. By combining high quality micro porous ceramic and solid carbon together into one filter cartridge, the Franke FilterFlow system delivers an enhanced, comprehensive filtration performance that is far superior to many of the domestic filter taps and systems available today.

* Please note, the standard Franke FilterFlow filter cartridge is the Franke 03, which is comprised from both ceramic and carbon. However, due to localised water type, Franke FilterFlow systems supplied to Northern Ireland are likely to use the Franke 04 cartridge, which is made purely from carbon. Depending upon water quality, further alternative Franke FilterFlow cartridges are also available – please contact Franke FilterFlow for details. 

For more information on the Franke FilterFlow system please click here

How easy is the Franke FilterFlow system to install?

The Franke FilterFlow system is simple to install – it’s an easy, straightforward job for any plumber. Following installation, all you need to do is maintain the performance of your system is to replace the filter cartridge every 6 months. This is a simple procedure that – thanks to the Franke FilterFlow’s ‘easy-open’ housing and quick-fit cartridge are well within the scope of the average householder. 

How much space does the Franke FilterFlow system take up?

The Franke FilterFlow system is remarkably compact. The stainless steel housing measures 29cm high x 7cm wide x 9cm deep, and is usually fitted in the cupboard underneath the kitchen sink. The system’s hoses are similarly neat and unobtrusive – leaving plenty of storage space for all the usual undersink necessities! 

How often does the filter cartridge need replacing?

We recommend that filter cartridges should be replaced every 6 months. When you purchase your Franke FilterFlow system, please ensure you register it immediately. Registration can be completed online or by filling in and returning the registration card that is included with every Franke FilterFlow system. Registration will enrol you on the Franke FilterFlow replacement cartridge reminder scheme and extended parts guarantee.

Genuine replacement cartridges for your Franke FilterFlow system can be purchased online at, by emailing or by calling 01603 875 468. Using official Franke FilterFlow cartridges will ensure both your peace of mind and that your flow of filtered water remains uncompromised. Authentic Franke FilterFlow cartridges are instantly recognisable by their use of patented red caps that are exclusive to Franke. 

Can I use the new generation of Franke FilterFlow cartridges with an older Franke Triflow system?

It is not possible to use the new Franke FilterFlow cartridges in Franke Triflow systems. However, it is possible to purchase an upgrade kit to replace the plastic or stainless steel housing of an existing Triflow tap with the latest Franke FilterFlow stainless steel housing. This is a complete kit that comprises of the latest stainless steel Franke FilterFlow undersink cartridge housing, stainless steel braided hoses and all connectors. Upgrading your Franke Triflow housing (whether stainless steel or plastic) is simple and straightforward – and will allow you to use quick-change Franke FilterFlow cartridges. 

Does the system tackle hard water?

The Franke FilterFlow 03 filter cartridge supplied as standard with your Franke FilterFlow system will not resolve what are essentially cosmetic concerns relating to water hardness – namely limescale and surface residues on hot drinks. In fact, the standard Franke 03 filter cartridge was designed primarily with health and security in mind and as such, actually retains calcium and magnesium. Both elements are regarded as beneficial for health, not to mention vital contributory factors to pleasant tasting water.

However, we do recognise that for some at least, hard water and limescale can be unpleasant. If you wish to address this, we would suggest changing your Franke FilterFlow system’s cartridge to an Franke 06 ‘Carbon De Alk’ cartridge at your first cartridge change. In addition, please note that the material used to make teabags can contribute to surface ‘scum’ on hot drinks. We recommend using traditional tea leaves and/or teabags that have been especially formulated for hard water areas, such as ‘Tetley’s’. 

What sort of water pressure does the system need?

Your Franke FilterFlow system relies upon water pressure to push water through the filter cartridge. However, there is no requirement for higher-than-average pressure. A minimum pressure of 1.5 bar / 23 psi is required. On no account should water pressure exceed 6 bar / 90psi.

If you are unsure of your water pressure, a qualified plumber will be able to measure it for you. If it is too low, your plumber will be able to advise you about fitting a small booster pump – or conversely, a suitable pressure reducing pump if the pressure is too high. 

What about the flow rate of the filtered water?

Based on pressure of 3 bar/45 psi, your Franke FilterFlow system should deliver 1 litre of water / per 25 seconds. For optimum performance, we recommend adjusting the stop valve on your system to allow a delivery of 1 litre of water/per 30 seconds. 

Is there a guarantee?

Yes – the housing system and components of your Franke FilterFlow are guaranteed for 5 years from the date of purchase. 
Guarantees valid only on products placed and used in normal domestic situations.
For full guarantee details, please contact –

Customer Services
Franke FilterFlow
3 Old Winery Business Park
Chapel Street
Norfolk NR10 4FE

Telephone: 01603 875 468

Waste Disposers
Does my Franke Turbo Elite Waste Disposal Unit have an 'Auto Reverse Function'?

One of the advantages that the Franke Turbo Elite Permanent Magnet Motor disposers have over standard Induction Motor WDUs is the starting torque - Franke Turbo Elite WDUs are up to full speed within the first revolution.

Most jams occur at start-up because food waste will be stuffed into the disposer until it is full (this is not the correct way to use the disposer but is more reality).

The Franke Turbo's initial high starting torque gives it the advantage to break through the waste already put into the disposer. Under similar conditions an induction motor disposer can jam as it tries to push the waste around while it builds up speed. When the induction type motor cannot push any more and becomes jammed the "Auto Reverse" feature gives the ability for the unit to run in the opposite direction to break away from the jam condition.

You can view videos of Franke Waste Disposal Units our YouTube/UKFranke channel.

I am fitting a Waste Disposal Unit to my sink - how do I connect the overflow?

As the overflow would normally connect to the Basket Strainer Waste, you need to purchase either a WDU Connector for a single bowl sink, or a WDU Converter for a bowl and a half sink. These can be purchased from our service agents.

Is a Waste Disposal Unit expensive to operate?

A Franke Turbo Elite Waste Disposal unit consumes roughly the same power in one month to lighting a 100 watt light bulb for one hour, therefore operating costs are relatively low. The high torque fast grinding Franke Turbo units use very little water.

What is the difference between a Batch Feed and a Continuous Feed Waste Disposal Unit?

A Batch Feed model is activated by loading the chamber and rotating the WDU plug. Continous Feed models are operated by an Air Switch (or alternative) and waste is fed through the open neck of the unit. In both cases, a continuous supply of water is necessary whilst the WDU is in use. 

What is the guarantee on Franke Turbo Elite Waste Disposal Units? How do I make a claim under guarantee?

Franke Turbo Elite Waste Disposal Units featured on this website carry a 10 year guarantee. This excludes the TE-45 model which carries a 3 year guarantee. For further information see our Guarantee page. 

To enable us to process a guarantee claim, please ensure you provide us with the following information to avoid any unnecessary delay:

  • Full Contact Name, Address and Telephone Number
  • Proof of Purchase (please attach to email)
  • Photographs showing full product and detail shots showing problem

Please complete the relevant form with this information here

When someone does NOT wish to utilise the Air Switch (eg if they are hard wiring the WDU to a standard electrical switch below the cabinet etc.) what is the procedure?

The procedure is as follows:

  1. With the disposer mounted on the sink and line cord connected to a wall outlet receptacle, turn "ON" the wall mounted switch.
  2. If the disposer is "OFF", depress air switch actuator to turn the disposer "ON".
  3. With the disposer " ON " pull air switch hose from disposer connectionn and discard air switch actuator and hose.
  4. Turn the disposer "OFF" by turning off the switch, usually controlled by a wall mounted switch.
  5. Operation of disposer is now controlled in a typical manner by the wall mounted switch. 
What is a Waste Disposal Unit 'Air Switch'?

The Franke air activated control switch button operates continuous feed waste disposal units from a point determined by the consumer, eg on the worktop or possibly even within the sink perimeter.

Air switches are safer than electric switches because they keep the electricity away from the users' hands. The air switch control mechanism usually mounts under the sink (or is incorporated into the Waste Disposal Unit itself), where it remains dry. From the activated control switch button, an air tube connects with the switch controller, which in turn operates the unit.

The benefit is that the operational switch avoids the necessity to have a wall mounted toggle switch (which itself is electrical), and is therefore neater and safer to operate .

My air switch is not activating waste disposal unit, what should I do?

Disconnect the tube from the air switch button, then blow down the tube which should engage the waste disposal unit. Reconnect the air switch button.

Where can I buy spare parts for my hob?

Franke genuine spare parts are provided by our service agents.

I have a problem with my Franke hob, how can I get it repaired?

For in guarantee and out of guarantee repairs please contact our service agents.

Why is the burner's flame not burning on my gas hob?

To turn on any burner equipped with a safety valve, press down and hold down the knob for 5 seconds. If doing so, the flame is not lit, then check that the gas outlet holes at the safety thermocouple are not accidentally obstructed. In this case, rinse the burner components and dry them with a cloth.

How does the safety valve of a gas hob work?

The safety valve is a device that protects against accidental gas leakage. Through the operation of a thermocouple the gas passage is blocked in the event of an abnormal shutdown of the flame due to, for example, liquid overflow or an air flow.

Why is my gas hob burner flame not switching on?

When the burner is turned on you should hear the ceramic candle discharge noise ("tic tic"). If this is not the case, check the presence of the power supply. Check if the plate and the spreader are incorrectly positioned on the burner. Also check that the white ceramic spark plug that provides the spark is not dirty and therefore unable to discharge the spark on the spark flame. In this case, the candle must be cleaned with a damp cloth and dried.

If the burner flame does not turn on, check first if the plate and the spreader are incorrectly positioned on the burner. Also check that the white ceramic spark plug that kindens the spark is not dirty and therefore can not discharge the spark on the spark flame. In this case, the candle must be cleaned with a damp cloth and dried.

I can hear a continuous "tic tic" noise coming from my gas hob, what can I do?

This noise is generated by the electric ignition candle discharge. It may have dampened, due to fluid overflow, the hob area containing the ignition control unit. Try to disconnect and leave the power supply unplugged for a day. If the problem persists, contact our service agents.

How do I clean the cast iron parts of my gas hob?

For proper maintenance, the cast iron parts of your gas hob should always be hand-washed with a neutral detergent. Washing in the dishwasher is not recommended as this is too aggressive and would cause opacity on the cast iron surface.

Can I connect my Franke gas hob to LPG gas?

Franke gas hobs are designed for operation with both natural gas and LPG gas. When installing, replace the nozzles mounted on the burners with the special nozzles for LPG gas. The burners do not need any air regulation as they are self-regulating. We recommend this is done by a qualified installer. 

How do I adjust the burner flame on my gas hob?

Franke gas hobs are tested at 20 mbar pressure to be used with natural gas. In the case of other types of gas, the burner flames must be adjusted. Adjustment modes are given in the instruction manual supplied with the hob.

Is it possible to use the a Franke induction hob with a power of 3 kW?

Induction hobs generally have an absorption higher than the power of 3 kW available at home. However, to allow the use and containment of Franke consumptions (on some models of the range) it allows the setting of the highest absorption level of the induction hob. It is logical that reducing power limits the ability to exploit the product to maximum performance.

Why does my induction hob cooking zone not activate when using a small pan?

Induction cooking hobs require the cooking pot or saucepan to have a diameter bigger than a certain dimension, which is specified on the product instruction booklet.

How does an induction hob work?

The induction hob operates by means of a magnetic field that generates heat on the bottom of the pot when the latter is placed in contact with the surface of the plane. The pot used on this type of cooking stove must be made of special material containing iron and its bottom must be smooth for optimum yield of the inducer. Non-magnetic, aluminum or copper stainless steel pans as well as terracotta or ceramic pans are not suitable for use with induction.

What are the benefits of using an induction hob?

The great benefit of an induction hob is fast cooking times. For example, boiling water for making pasta is much quicker than using a gas hob. .Other benefits include the easy to clean flat glass surface. Another important factor is the digital touch controls for maximum safety and the various customisable cooking zone options.


What is the best way to clean the surface of an induction or ceramic glass hob?

We advise you to clean your hob when the surface is still warm and the residual heat indicator lamps are off. Firstly, use a scraper to remove any food residue, taking care not to scratch the surface of the glass; then rinse with water and dry well with a clean cloth. We then recommend the use of Franke Hob Cleaner which can be purchased here, this product effectively removes dirt and burnt-on food from your hob, ensuring thorough cleanliness and care.

What is the difference between a glass ceramic hob and an induction hob?

A ceramic hob works by means of radiant electrical resistors, placed under the glass that diffuse the heat in the corresponding cooking zone. An induction hob, on the other hand, operates by means of coils (inductors) that trigger a magnetic field only if the pot (with iron base) is placed on the hob surface at the selected cooking zone.

I want to use a pan that is larger than one zone. How do I activate the bridging zone function?

The bridging function allows two individual cooking zones to be switched on and adjusted together. Ensure that the power is switched on and simply press in the middle of the power scale of each zone simultaneously, this will show a"[" on one side and "]" on the other to signify the zones are bridged. 

My hob makes a buzzing noise when in use? Is this normal?

It is normal for the hob to produce humming sounds when boiling or cooking. Different types of cookware may produce slight sounds such as buzzes or hums. Lighter weight stainless steel pans produce more noise than heavier pans, like enameled cast iron.

I seem to be getting a lot of condensation on the face of my glass hood when using my induction hob, what can I do?

Induction hobs are a very energy efficient way of cooking. They do not produce any heat themselves, but cause the pan to become hot through their electromagnetic induction. This lack of extraneous heat however does have a side effect in that there is no hot air, as you would find in a conventional electric or gas hob, to warm any cold surfaces that water vapour from what is being cooked may come into contact with. Consequently, some of the water vapour and steam produced by the cooking process will condense on these cold surfaces. The amount of condensation on any particular surface will depend on many factors including the ambient temperature in the kitchen, the ambient temperature of the surfaces, the thickness and material from which the surface is made and the type of cooking.

My oven won't switch on, what should I do?

Check the fuse box. Check that the power switch is turned on and that the plug is properly plugged into the power socket. Also verify that the Child Safety feature is not activated. To unlock it, hold down the knob as indicated in the instruction booklet.

Is it true that an oven can smell during first use?

A new oven, when first switched on, always emits odour due to manufacturing residues. Before starting to use it for cooking food, it is good practice to heat the empty oven at maximum temperature for about 1 hour, opening a window to ventilate the room.

Do I need to preheat the oven before inserting the food to be cooked?

Always preheat the oven before inserting the food to be cooked. Preheating is used to prevent vapour accumulation inside the oven cavity. In some models of FRANKE ovens the preheating is automatically made, an acoustic signal will indicate the time when you can start cooking the food.

When the cooking is finished, is it normal for the fan oven to continue working?

The oven cooling fan continues to work for a while even after it is switched off, to decrease the internal temperature quicker.

What is the best way to choose the correct cooking function?

To identify the most suitable function for cooking different foods, please refer to the instructions booklet included with your FRANKE oven.In the booklet the various cooking functions are clearly described in detail, depending on the type of food, the suggested cooking time, temperature and position of the pan.

What is the Pyrolytic function and how does it work?

A feature of some FRANKE ovens, the Pyrolytic function is an automatic cleaning function that, thanks to the high temperature reached, is able to burn off dirt and grease on the cavity walls. Throughout the pyrolytic process, the door remains locked for total safety. At the end of the cycle, when the cavity has cooled down, it is sufficient to simply clean the interior by removing dirt and grease burned with a sponge and then with a microfibre cloth.

How often is it necessary to run a complete Pyrolytic cycle?

Under normal oven use, simply run the Pyrolytic function once a month. However, if you bake frequently or you bake large quantities of food, it is advisable to run the Pyrolytic cycle more frequently.

My baking does not seem to be even, what can I do?

Refer to the instruction manual and look at the cooking table detailed. Pay particular attention to the arrangement of the baking trays and the positioning on the correct shelves.

What is a multifunctional oven?

A FRANKE multifunction oven combines all the main types of heating, such as top / bottom heating and ventilation, thus providing the optimal function for each application. Multifunction devices have many traditional cooking functions, for grilling, warming food, preheating and thawing foods.

My food has not cooked satisfactorily, what can I do?

Have you followed the suggestions contained in the instruction booklet? Care should be taken to choose the correct type of baking tray, the shelf and the selected program. Rotate the baking trays during cooking. It is important to read the instruction booklet and follow the instructions carefully. Always preheat and bake only when the cooking temperature is reached (wait for the thermostat to turn off). For desserts, it is recommended that the temperature is between 150 and 190°C, and do not open the door during cooking to prevent the dough from sinking.

My pie seems to have burned on top, what should I do?

Try placing the pie on a lower shelf height, set a lower temperature, and extend the cooking time.

What are telescopic guides in ovens used for?

The telescopic guides provided on some models of FRANKE ovens allow you to easily introduce and extract safely baking trays or grids, as well as more conveniently control cooking.

What does the term 'Cool Door' mean?

The definition 'Cool Door' indicates that during use, the oven door remains at a temperature significantly lower than required by regulations. This is achieved through the use of effective ventilation systems and heat-reflecting glass.

What are the characteristics of a Combination Steam Oven?

A steam oven combines the use of water vapour with traditional cooking methods. Franke's Combined Steam Oven Technology originates from professional catering ovens, which, unlike most homemade products, have a real boiler for vapour generation, which is then controlled in a controlled manner in the cooking chamber. The combination of steam and forced convection (ventilated cooking function) allows different programs that make this oven particularly useful.

For more traditional cooking, specific programs for raising bread and cake, or prolonged cooking at low temperatures, are also available. 

Franke's Combination Steam Oven does not need to be connected to the water supply.

How do I clean my oven control panel?

Use glass cleaner and a soft cloth or sponge. Pour the glass cleaner onto the cloth or sponge, do not spray it directly onto the control panel. Do not use abrasive detergents, steel wool, rough sponges, or some types of absorbent paper that could damage the surfaces.

Inside the microwave I see sparks during use.

Carefully clean the inside of the appliance, preferably with a detergent specifically for microwave ovens. Dirt and grease are the cause of sparks in the oven, as well as the use of metal elements. Be careful to only use dishes and containers suitable for microwave use.

The rotating dish of my microwave continues to rotate.

Try resetting the equipment by pulling the plug out of the socket for about 1 minute to briefly turning off the power supply. If the problem is not resolved, please contact our service agents.

The rotating dish of my microwave does not rotate.

Check that the plate has not been overloaded: the maximum capacity of the turntable is 1.5kg. Check that the microwave oven is clean: moisture or fat at the bottom of the appliance may prevent the dish from turning easily. Check that the plate has been properly positioned: the swivel plate must be positioned in such a way that the rollers fit into the bottom of the metal groove.

I am buying a 90cm hob - what size hood do I need?

You should purchase a hood no smaller than your hob size, eg when buying a 90cm hob you should purchase a hood measuring at least 90cm. 

There is a flashing light on my hood control panel. What do I do?

Refer to the instruction manual for your hood; the flashing light may be able to be turned off simply by resetting the controls. You can download instruction manuals from our Expertise section. 

My hoods seems to be vibrating abnormally. What should I do?

Firstly, check that your installer has fitted the hood according to the instructions in the installation manual supplied with the hood. If the installation is correct and the vibration or noise seems to come from the product itself, please contact our service agents.

The hood extraction does not seem powerful enough, what should I do?

Firstly, check that your installer has fitted the hood according to the instructions in the installation manual supplied with the hood, and that the hood itself is suitable for the size of the room. (An effective hood must be powerful enough to change the air in the room 10 times an hour, when in operation. The extraction rate of each hood is shown in our brochure and on our website). If the installation is correct and the low extraction seems due to a defect with the product itself, please contact us.

Please ensure you provide us with the following information to avoid any unnecessary delay:

  • Full Contact Name, Address and Telephone Number
  • Proof of Purchase (please attach to email)
  • Photographs showing full product and detail shots showing problem

Please complete the relevant form with this information here

How can I reduce the noise of the hood if excessive?

The noise of a hood is generated by the airflow that passes inside it during operation. The internal components of our hoods have been built so that the airflow finds few obstacles to its passage, with excellent results in terms of effectiveness and low noise emission. An effective way of avoiding the increase in noise is to use, for the outflow of air, well-sized pipes (120-150 mm in diameter). Dirty or saturated filters can hinder air flow: Periodic cleaning (or replacement) of filters ensures smooth air flow.

How should a hood be properly installed?

The hood must be installed at a minimum distance of 65cm from the hob. We recommend that you do not install it more than 75cm from the hob to properly remove vapours and steam. NB Some angled hoods are required to be fitted at a height of 45cm from the hob. Always check the Installation Instructions for your hood to check the correct distance required. 

Choose pipes of 150mm in diameter (or no less than 120mm), with a ducting length of no longer than 3-4 metres, and with a maximum of 2 curves. WARNING: The guarantee does not cover any damage caused by failure to observe minimum safety distances.

Is it better to install the hood on an outside wall, or with charcoal filters?

It is preferable to install a hood on an outside wall, as this is the most effect and quiet solution; emitting polluted air outside via ducting, and drawing in new air. However, hoods can be installed onto party walls, or suspended from a ceiling. To install a hood in recycling mode (ie with no ducting to outside) a Charcoal Filter must also be purchased - these can be obtained by contacting Central Services.

How can I identify my model of hood?

The model of hood is detailed on the label within the product (accessible by removing the metal / grid filters) with a code in the upper right of 7 or 9 digits starting at 63 ..., or a code of 10 digits with format.

I have an aesthetic issue with my hood, what should I do?

Your retailer or installer should check the hood either directly during installation or when the box is opened. Subsequent complaints can not be recognised as guarantee claims via our service agents. 

How should I clean my hood?

Simply use a soft cloth and a neutral, chlorine-free detergent such as Franke Cooker Hood Cleaner. Thanks to its professional formulation, Franke Kitchen Care cooker hood cleaner effectively eliminates grease deposits and odours from your cooker hood, ensuring perfect cleanliness inside and out. You can purchase this product here.

What are filters, and how often do I have to replace them?

Filters are an integral part of the hood, their maintenance affects the efficiency, safety and noise of the hood. Anti-grease filters protect the engine from the grease contained in vapours extracted by the hood. The metal filters on Franke hoods filter a high level of fat particles. To keep them efficient, just wash them by hand or dishwasher, on average every 2 months. Synthetic filters, possibly on some old models, are not washable and should be replaced when fat impregnated, about every 2 months. The odour filters are activated charcoal cartridges to be installed exclusively on hoods fitted in reciculatory mode. They are not washable and should be replaced periodically, on average every 3 months.

What ducting is recommended for the best extraction performance?

A ducting diameter of 150mm is recommended as the ideal for hoods with a capacity of 300 mc / h or hight. If it is not possible to install this diameter of ducting, we recommend a 120mm diameter pipe. Smaller pipes adversely affect the flow rate and noise of the hood.

How do I work out the size of extractor fan that I need?

An effective hood must be powerful enough to change the air in the room 10 times an hour, when in operation.

To decide which hood to choose, first calculate the volume of the room. This figure can be arrived at by multiplying room length x width x height. So a kitchen that is 4 x 4 x 2.5 metres has a volume of 40 m3.

This room volume figure is then further multiplied by 10 to obtain the optimum rate of airflow for that room, based on the need to change the air ten times an hour. So a kitchen of 40 m3 x 10 = 400 - meaning it would require an extraction rate of 400 m3/h for efficient ventilation of the room.

I seem to be getting a lot of condensation on the face of my glass hood when using my induction hob , what can I do?

Induction hobs are a very energy efficient way of cooking. They do not produce any heat themselves, but cause the pan to become hot through their electromagnetic induction. This lack of extraneous heat however does have a side effect in that there is no hot air, as you would find in a conventional electric or gas hob, to warm any cold surfaces that water vapour from what is being cooked may come into contact with. Consequently, some of the water vapour and steam produced by the cooking process will condense on these cold surfaces. The amount of condensation on any particular surface will depend on many factors including the ambient temperature in the kitchen, the ambient temperature of the surfaces, the thickness and material from which the surface is made and the type of cooking. 

You could consider an Anti-Condensation model of hood such as the Atmos which is especially designed for use with induction hobs, which keeps your kitchen dry by capturing steam and fumes before they condense on surfaces.

Can I fit my angled glass hood higher that the height recommended in the Installation Instructions?

You should always aim to fit an angled glass hood at the height specified in the Installation Instructions (typically 450mm above the worktop, but the exact measurement is always specified in the Instructions) to ensure optimum efficiency. If you choose to fit the hood higher, eg for aesthetical reasons, then this is your choice, however you will appreciate that if the hood is fitted higher than recommended, then it's performance will decrease accordingly. 

How can I find out which Charcoal Filter I need to buy for my hood which is fitted in recirculatory mode?

You can download a PDF here listing all our hoods with the relevant Charcoal Filter shown. 

Frames by Franke

Frames by Franke is a complete range of premium kitchen appliances which has been developed to work together aesthetically and as a system. The range is available to buy from selected retailers which can be found in the dealer locator on the website. Please contact a dedicated Frames by Franke retailer from the list on our WHERE TO BUY page to help with your inquiries with this particular product range. 

Choosing a Retailer
Authorised Internet Partners

Franke UK Ltd believes that excellent service before and after the sale is an integral part of the Franke experience. We strongly encourage you to thoroughly research any retailer before making a purchase to ensure that you are getting what you expect, and the service and support that Franke strives to deliver.

To view a list of companies are authorised to sell a selected range of Franke products online click here.

General FAQs
How can I link to the Franke website or obtain a Franke logo?

Please contact our office by email or by telephone on 0161 436 6280. 

How do I obtain brochures?

Go to the Brochure page on this site. Franke Retailers should contact their Distributor to obtain brochures. 

If you would like a brochure pack to be posted to you please complete the Contact Form with your address details.