For any query relating to Spare Parts (excluding Instant Boiling Water or FilterFlow) please complete the form below.
If your query is regarding a different product category, please go back and select the relevant link.
Whether you have questions, praise or concerns, we always like to hear them and we look forward to helping you.
To enable us to process a warranty claim we need the information below to avoid any unnecessary delay:
- Full Contact Name, Address and Telephone Number;
- Proof of Purchase (please attach to form);
- Photographs showing full product and detail shots showing problem (please attach to form).
PLEASE NOTE: There is an overall file size limit of 20MB for attachments to this form. You will see a small % progress bar at the bottom of the screen once you have hit 'SUBMIT'.