For any query relating to Spare Parts (excluding Instant Boiling Water or FilterFlow) please complete the form below. 

If your query is regarding a different product category, please go back and select the relevant link. 

Whether you have questions, praise or concerns, we always like to hear them and we look forward to helping you.

You can browse our website for further information on:

New ProductsFrequently Asked Questions or Where to Buy.

For Spares & Servicing information click here.

Guarantee Claim?

To enable us to process a guarantee claim we need the information below to avoid any unnecessary delay:

  • Full Contact Name, Address and Telephone Number;
  • Proof of Purchase (please attach to form);
  • Photographs showing full product and detail shots showing problem (please attach to form).

Spare Parts - contact us with this form:

PLEASE NOTE: There is an overall file size limit of 20MB for attachments to this form. You will see a small % progress bar at the bottom of the screen once you have hit 'SUBMIT'.

Please provide the first name
Please provide last name
Please provide email
Please provide us more information
Please upload the proof of purchase
Please upload the photo showing the complete product
Please upload the detailed photo of problem
Please upload the additional photo

You can talk to us:

Monday to Friday
9.00am - 4.00pm

We're here to help

Franke UK Ltd
West Park, MIOC 
Styal Road 
Manchester M22 5WB