Spares & Servicing

Information on our sales and servicing centres who can supply genuine Franke spares and warranty service for all Franke products.

To enable us to process a warranty claim, please ensure you provide us with the following information to avoid any unnecessary delay:

  • Full Contact Name, Address and Telephone Number
  • Proof of Purchase (please attach to email)
  • Photographs showing full product and detail shots showing problem

Please complete the relevant form with this information here

During these challenging circumstances Franke, like many other companies, is operating with a reduced workforce, and therefore we may not always be able to deliver on our service level promise. Considering this, we have devised a self-help section which will enable our customers to diagnose certain product issues themselves allowing for the correct component(s) to be ordered from Central Services:


MY TAP IS DRIPPING FROM THE END OF THE SPOUT/THE HANDLE:
Replacement Valves/Cartridge is required. If you know the model of your Tap you can search for it in our Web Shop and place the order.

If you are unsure of the Model please send an image to ks-ukcentralservices.gb@franke.com and request identification.


MY TAP IS LEAKING FROM THE BASE OF THE SPOUT:
A replacement O-Ring Kit is required. If you know the model of your Tap you can search for it in our Web Shop and place the order.

If you are unsure of the Model please send an image to ks-ukcentralservices.gb@franke.com and request identification.

PLEASE NOTE:

As part of our response to the Coronavirus threat, we have implemented special working practices within the Consumer Care team, which increase home working and reduce the risk of transmission within the team. As a result, we are operating with reduced direct call handling capacity within our contact centre.

We would request all customers to use the CONTACT FORM in the relevant website section as the first point of contact with the team, rather than picking up the phone. The team will respond to your enquiry as quickly and efficiently as possible. Thank for your understanding.

Sinks, Taps & General Spares

Franke UK Spares & Servicing
Genuine Franke Spares and Warranty Service is provided by Central Services.

For filtered water and boiling water taps, please see information further down this page.

CENTRAL SERVICES

Please provide us with all the relevant information by completing the SPARE PARTS FORM.

OPENING HOURS:
Mon-Fri 9.00am-4.00pm

Order spares online (fully secure server)
Website: www.central-servicesuk.co.uk

Telephone: 01782 599 258
(Calls charged at your network's standard rate)

Franke Omni 4-in-1, Franke Minerva 3-in-1, Franke FilterFlow, Franke Instante & Franke Triflow Taps

FRANKE MINERVA 3-in-1 TAPS
For aftersales services on any Franke Minerva 3-in-1 Taps please contact:

FRANKE HOT WATER

Please provide us with the relevant information by completing the MINERVA TAPS FORM.

Telephone: 0161 436 6280
(Calls charged at your network's standard rate)

* * *

FRANKE FILTERFLOW TAPS, FRANKE OMNI 4-in-1 & FRANKE INSTANTE
For aftersales services on any Franke FilterFlow, Franke Triflow or Omni 4-in-1 Taps, please contact:

GRL Direct
Telephone: 01603 875 468
(Calls charged at your network's standard rate)

OPENING HOURS:
Mon-Fri 9.00am-4.00pm
Email: support@grldirect.co.uk
Website: www.grldirect.co.uk

Appliances, Hoods & Waste Disposal Units

For Franke Appliances, Hoods & Waste Disposal Unit servicing please contact:

FRANKE 

Please provide us with the relevant information by completing the APPLIANCES FORM.

Telephone: 0161 436 6280
(Calls charged at your network's standard rate)