Improved After Sales Service

We no longer require receipts for proof of purchase. If you have a problem with a Franke product that is covered under our guarantee, simply call one of our service agents.

Dear More in Store member

As a valued More in Store member, we believe you should be rewarded with VIP treatment. Our products are renowned for their quality and we want to extend that same level of excellence to the service we provide to our special business partners. Our after sales service is designed to dispense with any red-tape associated with ordering Franke spare parts and resolving any problems. In short, we want to make your life as easy as possible.

How it works

More in Store membership has its privileges. No more calling up Franke service agents and having to provide receipts and proof of purchase if you have a problem with a Franke product that is covered under our guarantee. As a More in Store member, simply call our service agents and a replacement part will be sent straight away – no quibbles, no delays and no time wasted.

Guarantee terms

For Franke taps, the guarantee lasts for five years on the valves and one year on the external finish (5 years for Porfolio 55 Collection and Solid Stainless Steel Taps) - providing cleaning and maintenance instructions provided have been adhered to. Please refer to the Installation Instructions which are enclosed with all Franke taps. The guarantee on Minerva is 2 years, and the Omni is 3 years. The guarantee on all Franke sinks is 50 years against any manufacturing defect.

So... whenever you have a problem or need a replacement part, just call one of our service centres listed below and state that you are a More in Store member.

What is Covered 

Your More in Store membership is valid for the following Franke product areas:

  • Spare Parts
  • Tap parts
  • Waste parts
  • Fixing clips
  • Associated small parts

To claim, call one of the following numbers stating that you are a More in Store member:

Central Services 
01782 599 258

For Franke FilterFlow and Franke Omni 4-in-1 Taps:

Franke FilterFlow
01603 875468

For aftersales services on any Franke Minerva 3-in-1 Taps please contact:

Franke hot water
0161 436 6280

Manufacturing defects

This scheme does not cover Franke Appliances or Franke Waste Disposers.

For issues relating to Franke Appliances or Franke Waste Disposers please call the Franke service agent on: 0844 371 0195.

If your product has been damaged during transport you will need to contact the relevant distributor to arrange a replacement.

Terms and Conditions

If the item is damaged on delivery from the distributor, standard processes apply. Frequency, value and type of issue will be monitored and regulated. Franke reserve the right to amend or remove the offer. The decision of Franke UK is final.