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The logistics company Franke Commercial Systems Inc., Laverne, TN/USA has dedicated itself in all respects to customer service – to the point that being on the cutting edge of technology has become an integral part of the company's day-to-day business. Similarly, the commitment to provide the customer with both tangible cost savings as well as a broad product range has also become firmly entrenched. In co-operation with the China based subsidiary company Franke (Heshan) Kitchen Equipment Co. Ltd., Heshan, a manufacturing operation has been established in Asia with a view to offering customers industrial kitchen equipment and accessories of the highest quality at prices which are significantly below normal market levels.
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Six years ago, Franke set up its own production facility in China for the manufacture of both sinks and complete kitchen systems for restaurant chains. With the aid of its own technology and design department, Franke (Heshan) Kitchen Equipment Co. Ltd. is – together with the Franke Commercial Systems logistics company – in a position to supply customers from the food-service industry all over the world with extremely competitive accessories as well as industrial kitchen equipment.  Particularly from the point of view of being able to provide a broad product range, cooperation with manufacturing partners is essential. It on this basis that Franke was able to manufacture a sauce dispenser for just one customer – a product which, alone in the fourth quarter of 1999, enabled the customer to achieve high cost savings. The sauce dispenser is a genuine quality |
product – even at the production stage each individual part is inspected more than 20 times to ensure adherence to the quality specifications. Irrespective of which product is being manufactured, the emphasis at Franke is always on high quality. The employees of Franke (Heshan) Kitchen Equipment Co. Ltd. adhere close to this philosophy in their daily work. Each production step is inspected on the basis of rigorous statistical quality controls. In practical terms this means that numerous products tests can be undertaken with the most advanced testing equiment and processes for material hardness, material fatigue and size deviations. At Franke Commercial Systems Inc. on the other hand, exacting requirements in respect of parts delivery have resulted in the application of the latest technologies in customer service and in the areas of storage management and logistics. However, the ordering service via the Internet and the worldwide purchasing options are also among the quality features of the logistics company. Accordingly, Franke Commercial Systems Inc. is able to supply internationally-active restaurant chains from its US locations in Nashville, Tennessee, and in Sparks, Nevada, at competitive prices. |
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